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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 2: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Topic 3: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 6: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Delete SR by SR title
C. Create SR
D. Delete SR by SR number
E. Update SR milestone

Answer: A,C,D,E

NEW QUESTION # 74
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Aggregate Service Requests.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: B,C,D

NEW QUESTION # 75
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C. First Response is due on Friday, 12 noon EST.
D. Resolution is due on Saturday, 2 PM EST.

Answer: A,C

NEW QUESTION # 76
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: C

NEW QUESTION # 77
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The service request assignment will be unpredictable.
B. The queue defined in the first evaluated rule is always assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. An error will occur; no queue is assigned to the service request.

Answer: B

NEW QUESTION # 78
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