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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Agentforce Life Sciences Consultant Exam |
| Exam Number: | ALS-Con-201 |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based questions |
| Passing Score: | 62% |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Related Certifications: | Salesforce Certified Platform Administrator Salesforce Certified Agentforce Specialist Salesforce Certified Data 360 Consultant |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 (plus applicable taxes) |
| Recommended Training: | Agentforce Life Sciences Consultant Trailhead Path Life Sciences Cloud Customer Engagement Training |
| Exam Registration: | Salesforce Certification Exam Registration Schedule Salesforce Certification Exam |
| Sample Questions: | Salesforce ALS-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Salesforce recommends experience as a Salesforce Consultant, Architect, Developer, or Business Analyst, plus familiarity with life sciences industry processes. Salesforce Certified Platform Administrator is a required prerequisite. |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005305357&type=1 |
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NEW QUESTION # 84
Choose 1 option.
When sending email using the Agentforce Life Sciences mobile app, who can field sales reps CC on the message?
Answer: C
Explanation:
The correct answer is A because Salesforce Life Sciences Field Email allows field users to add colleagues as CC recipients. Salesforce Help for customizing and sending emails in Life Sciences Cloud states that users can send emails to healthcare professionals and healthcare organizations from their workflow, select an email template, and add colleagues as CC recipients.
This distinction matters for compliance. In Life Sciences engagement, HCPs and HCOs are the intended external recipients of approved email communications. The CC field is not intended as a free-form way to add additional HCPs. Instead, CC is used for internal collaboration or visibility, such as copying a colleague involved in the account, territory, or follow-up process. This helps keep HCP communications controlled, trackable, and aligned with approved email workflows.
Option B is incorrect because it suggests both HCPs and colleagues can be CC'd. Although emails are sent to HCPs or HCOs, Salesforce's documented CC behavior specifically references colleagues as CC recipients. Option C is also incorrect because HCPs are the primary external recipients, not the users who should be copied in the CC field. Therefore, when sending email from the Agentforce Life Sciences mobile app, field sales reps can CC colleagues.
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NEW QUESTION # 85
Choose 1 option.
Cumulus Pharma wants to standardize its strategic planning for a new product launch using Action Plans. The company requires a system where a high-level corporate objective can be defined once and then imported by Key Account Managers into individual account plans with predefined tactical steps.
Which record should the Agentforce Life Sciences Consultant create to meet this requirement?
Answer: C
Explanation:
The correct answer is C because an Action Plan Template Assignment connects predefined action-plan tasks to reusable planning objectives so Key Account Managers can import standardized objectives into account plans with tactical steps already attached. Salesforce Help for Life Sciences Key Account Management explains that a Goal Definition represents a broad business objective that can be reused across global, national, and territory levels. It also states that when creating account plan objectives, users can import templates and choose goal definitions with action plans and assessment tasks to add to account plans.
The key phrase in the scenario is "with predefined tactical steps." A high-level corporate objective alone would not be enough. The organization also wants repeatable execution tasks that KAMs can bring into individual account plans. Creating an Action Plan Template Assignment supports this by associating the action plan template with the goal definition, so the imported objective includes the structured actions needed for execution.
Option A, Account Plan Objective Link, is incorrect because it suggests linking an objective after the fact rather than defining a reusable objective with tactical steps. Option B, Goal Definition Product, is also not the best answer. A product association may be useful for a product launch, but it does not provide the predefined action-plan tasks required by the business process. Therefore, the consultant should create an Action Plan Template Assignment.
NEW QUESTION # 86
Choose 1 option.
When a field sales rep delivers samples they have physically received but have not yet acknowledged in the system, a Product Disbursement record is created with a warning. The system must maintain inventory integrity.
Which action is required to reconcile the product sample count?
Answer: A
Explanation:
The correct answer is A because Salesforce Life Sciences Sample Inventory Management includes a process for fixing unresolved product disbursements. Salesforce Help for managing samples references Fix Unresolved Product Disbursements, and the same Sample Inventory Management area describes inventory operations such as transfers, returns, shipments, assigned batches, and product disbursements as part of the sample lifecycle.
The issue occurs because the rep physically received samples and handed them to an HCP before formally acknowledging the inventory in the system. To preserve inventory integrity, Salesforce cannot simply reduce inventory counts as if the stock were already confirmed in the rep's available inventory. Instead, the system flags the Product Disbursement as unresolved. The rep must first acknowledge the inventory so the system recognizes the received stock, and then use the Resolve Disbursement quick action to complete the reconciliation and finalize the inventory count updates.
Option B is incorrect because the process does not require an admin to manually override an unresolved status in org-wide settings. This is an operational correction handled by the rep through the sample inventory workflow. Option C is also incorrect because forcing a Manual Adjustment would bypass the intended reconciliation process and could weaken auditability. The proper Life Sciences process is to acknowledge the inventory and then resolve the disbursement using the quick action.
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NEW QUESTION # 87
Choose 1 option.
An Agentforce Life Sciences Consultant at Cumulus Pharma created a new field set on the Account object to display specific custom fields in the Agentforce Life Sciences mobile app. The consultant successfully navigated to the Admin Console, updated the Account Lists configuration to reference this new field set, and saved the settings.
However, when a field sales rep logs in to the app, the new fields are not visible in the Account List columns; the app continues to display the old layout.
Which action will push these Admin Console configuration changes to the app?
Answer: C
Explanation:
The correct answer is B because Life Sciences mobile app configuration changes must be synchronized to the mobile experience through metadata cache generation. Salesforce Help states that configuration changes are synced to the Life Sciences Cloud mobile app by generating a metadata cache, and that the generated metadata cache includes object schemas and related metadata required by the mobile app. Salesforce also states that a new metadata cache should be generated when administrators update Lightning record pages, page layouts, object or schema changes, new or modified feature settings, or related mobile configuration.
In this case, the consultant correctly updated the Account Lists configuration in the Admin Console to use a new Account field set. The reason the app still shows the old Account List layout is that the mobile app has not received the updated metadata. Running the Mobile Metadata Cache update pushes the refreshed configuration to the app so that field sales reps can see the new Account List columns.
Option A is incorrect because the issue is not with the Account Lightning record page. The change was made to Account Lists in the Admin Console, not to the record page layout. Option C is also incorrect because deleting and reinstalling the app is a user-side workaround and does not publish new admin metadata. The proper administrator action is to run the metadata cache update.
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NEW QUESTION # 88
Choose 1 option.
An Agentforce Life Sciences Consultant built an Experience Cloud page for Remote Engagement. They need to drag the specific standard component onto the canvas that renders the video player and handles the Terms & Conditions logic.
Which out-of-the-box component should the consultant select?
Answer: B
Explanation:
Option A, HCP Remote Platform Conference, is correct. In Salesforce Life Sciences Cloud Remote Engagement, the consultant creates an Experience Cloud site so Healthcare Providers can join remote visits. Salesforce Help specifically states that the HCP Remote Platform Conference component is available under Custom Components and can also be found through the search bar when building the Experience Cloud page. This is the component that is placed on the page to support the remote engagement conference experience.
The question also mentions video playback and Terms & Conditions logic. Salesforce Life Sciences Cloud Remote Engagement setup includes configuration for video call settings and video call Terms and Conditions, and the Experience Cloud site component is the user-facing component that brings the HCP remote conference experience onto the page. Salesforce Help also references Remote Engagement setup tasks such as configuring video call settings with Twilio and configuring video call Terms and Conditions, showing that Twilio is part of the underlying video-call configuration rather than the Experience Cloud page component itself.
Option B, Twilio Connector, is incorrect because Twilio configuration supports the video service settings, but it is not the component dragged onto the Experience Cloud page canvas. Option C, Remote Video Player, is not the standard component name identified in the Salesforce setup documentation. Therefore, the out-of-the-box component the consultant should select is HCP Remote Platform Conference.
NEW QUESTION # 89
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