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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Communication and professionalism
  • 1. Incident reporting
    • 2. SLA management
      • 3. Customer service techniques
        - Safety and compliance
        • 1. Workplace safety procedures
          • 2. Privacy and regulatory compliance
            • 3. Environmental controls
              - IT service management
              • 1. Disaster recovery planning
                • 2. Documentation and change management
                  • 3. Backup and recovery processes
                    Security28%- Threats and mitigation
                    • 1. Data protection and disposal
                      • 2. Malware types and removal
                        • 3. Social engineering prevention
                          - Security fundamentals
                          • 1. Authentication and authorization
                            • 2. Zero Trust concepts
                              • 3. Permissions and access control
                                - Network and application security
                                • 1. Firewalls and security appliances
                                  • 2. Encryption technologies
                                    • 3. Wireless security protocols
                                      Operating Systems28%- Windows installation, configuration, and management
                                      • 1. File systems, partitions, and storage management
                                        • 2. Windows 10/11 features and settings
                                          • 3. Command-line tools and scripting
                                            • 4. Device drivers and system updates
                                              - macOS, Linux, and Chrome OS basics
                                              • 1. Command-line operations
                                                • 2. System configuration and maintenance
                                                  • 3. Installation and navigation
                                                    - Mobile operating systems
                                                    • 1. App installation and security settings
                                                      • 2. Android and iOS configuration
                                                        • 3. Mobile device management
                                                          Software Troubleshooting23%- Operating system issues
                                                          • 1. System crashes and performance issues
                                                            • 2. Update and driver failures
                                                              • 3. Boot errors and startup problems
                                                                - Application and security troubleshooting
                                                                • 1. Security-related issues and fixes
                                                                  • 2. Installation and compatibility problems
                                                                    • 3. Application crashes and errors
                                                                      - Mobile device troubleshooting
                                                                      • 1. App and OS update failures
                                                                        • 2. Performance and battery problems
                                                                          • 3. Connectivity and synchronization issues

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q20-Q25):

                                                                            NEW QUESTION # 20
                                                                            Which of the following describes an attack in which an attacker sets up a rogue AP that tricks users into connecting to the rogue AP instead of the legitimate network?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            An evil twin is a rogue wireless access point set up to mimic a legitimate Wi-Fi network. Unsuspecting users may connect to it, giving attackers the opportunity to intercept traffic, steal credentials, or install malware.
                                                                            The evil twin often uses the same SSID as the real network to fool users.
                                                                            A: Stalkerware is spyware installed to track user activity, typically on personal devices.
                                                                            C: Tailgating is a physical security breach involving unauthorized entry behind someone with access.
                                                                            D: Shoulder surfing involves observing a person entering confidential data, such as PINs or passwords.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 2.3: Compare and contrast social engineering and wireless attacks.
                                                                            Study Guide Section: Wireless threats - rogue APs and evil twin scenarios


                                                                            NEW QUESTION # 21
                                                                            A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements? (Select two.)

                                                                            Answer: A,C

                                                                            Explanation:
                                                                            The correct answers are C. Backup testing and E. Purging old backups. Backup testing directly verifies that backup data can be restored and used. The All-in-One Exam Guide states that backup strategies without verification are unreliable and that organizations should regularly test actual backups so systems restore and boot, applications run, and critical files open correctly. Quentin Docter's Complete Study Guide similarly explains that data should not be considered safe until it has been successfully restored and recommends performing restore tests to verify recoverability. Purging old backups is also a routine policy task because backup rotation and retention prevent outdated backup sets from consuming storage indefinitely and help maintain a manageable recovery set. Full, incremental, and differential backups are backup types, not verification tasks by themselves. Backup reconfiguration may be needed after a change, but routine testing and purging old backups best meet the stated requirement.


                                                                            NEW QUESTION # 22
                                                                            Which of the following is a reason for a company to use on-premises AI instead of cloud-based AI?

                                                                            Answer: A

                                                                            Explanation:
                                                                            On-premises AI keeps all data local, giving the company full control and ensuring sensitive information never leaves the organization, which addresses strict data privacy requirements.


                                                                            NEW QUESTION # 23
                                                                            Which of the following file types would a desktop support technician most likely use to automate tasks for a Windows user log-in?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Batch files (.bat) are classic Windows script files that execute a series of command-line instructions. They can be linked to user logon events via Group Policy or the Startup folder to automate tasks (like mapping drives or launching applications) when a user signs in.


                                                                            NEW QUESTION # 24
                                                                            A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session. Which of the following remote access technologies would support the use case?

                                                                            Answer: D

                                                                            Explanation:
                                                                            VNC is a graphical desktop-sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It is platform-independent and widely supported on Linux, which makes it ideal for providing interactive remote support for a Linux-based operating system.
                                                                            It allows the technician not only to view the remote desktop session but also to control it, fulfilling the need to see and interact with the user's session.


                                                                            NEW QUESTION # 25
                                                                            ......

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