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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff
B. By running workshops where people discuss scenarios that have ethical significance
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By using agile methods to ensure people focus on the detail of each individual sprint

Answer: B

NEW QUESTION # 40
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

Answer:

Explanation:
Agreeing with a customer the service desk team's response times for each method of user contact

NEW QUESTION # 41
An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Set clear objectives and apply proven best practices
B. Use safe-to-fail experiments to collect knowledge
C. Ask experts to analyse the options and provide a recommendation
D. Take quick action to stabilize the situation

Answer: B

NEW QUESTION # 42
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

A. Use popular networking sites to promote and provide online user support
B. Use machine learning chatbots to anticipate the needs of the users and provide solutions
C. Implement a 'shift-left' approach to provide support and downloadable help articles
D. Provide simple online support and contact numbers for the service desk

Answer: D

NEW QUESTION # 43
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By encouraging behaviours that are consistent with the shared values of both organizations
B. By negotiating and agreeing with the retailer the service targets for the integrated systems
C. By establishing the communication channels required to support the online shopping services
D. By developing an understanding of the patterns of usage of the online shopping services

Answer: A

Explanation:
Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
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NEW QUESTION # 44
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