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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Generate product recommendations
C. Deliver personalized content
D. Route sales orders

Answer: B,C

NEW QUESTION # 15
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Data quality and consistency challenges
B. Better process execution through improved data quality
C. Complex and costly upgrades from custom extensions
D. Efficient operations of IT security and efficiency
E. Rapid, continuous innovation by running the latest software version

Answer: B,D,E

NEW QUESTION # 16
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It enables processing of accounting data.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,C,D

NEW QUESTION # 17
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration caters for error handling and monitoring
C. Integration monitoring needs to be centralized
D. Integration value mapping needs to be maintained
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,D,E

NEW QUESTION # 18
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Sales Cloud Version 2
C. SAP Emarsys
D. SAP Service Cloud Version 2

Answer: D

NEW QUESTION # 19
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