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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 2	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 3	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 4	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q18-Q23):

NEW QUESTION # 18
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.

Answer:

Explanation:
A screenshot of a chat AI-generated content may be incorrect.

NEW QUESTION # 19
U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?

A. Applicability
B. Action-level Suitability
C. Eligibility
D. Suitability

Answer: D

NEW QUESTION # 20
U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A. Create an internal email treatment and use Customer Decision Hub to design the email.
B. Create an external email treatment and use Customer Decision Hub to design the email.
C. Create an internal email treatment and import the email content HTML.
D. Create an external email treatment and use an external tool to design the email.

Answer: D

Explanation:
To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers. Verified Reference: Pega Academy - Decisioning Consultant - Creating external treatments

NEW QUESTION # 21
A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

A. Data Import
B. Set Property
C. None, properties are available
D. Proposition Data

Answer: A

Explanation:
To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data

NEW QUESTION # 22
An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

A. By reviewing the strategy simulation results
B. By reviewing the business requirements document
C. By deploying the offer to a small group of customers
D. By testing the policy with a test customer

Answer: D

NEW QUESTION # 23
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