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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform Fundamentals | 10% | - Describe the Salesforce architecture - Explain the multi-tenant Salesforce platform - Understand Salesforce object model - Navigate the Salesforce UI |
| Topic 2: Data Management | 10% | - Understand duplicate rules and matching - Use Data Import Wizard - Import and export data using Data Loader |
| Topic 3: Analytics | 10% | - Understand report types - Build dashboards - Create and customize reports |
| Topic 4: Data Modeling | 14% | - Create custom fields (data types) - Create relationship fields (Lookup, Master-Detail) - Create custom objects - Understand Schema Builder - Set field-level security |
| Topic 5: Salesforce Mobile | 8% | - Configure compact layouts for mobile - Understand Salesforce Mobile app features |
| Topic 6: User Interface | 16% | - Create and customize reports and dashboards - Understand Lightning Experience UI - Customize page layouts - Create and customize list views |
| Topic 7: Business Logic | 20% | - Create roll-up summary fields - Understand validation rules - Understand workflow rules and Flow - Configure approval processes - Create formula fields |
| Topic 8: Profile and Permission Sets | 12% | - Create and assign permission sets - Manage user profiles - Understand roles and role hierarchy - Configure field-level security |
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NEW QUESTION # 27
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements7
Answer: A
Explanation:
The Nonprofit Cloud is the cloud that is preconfigured to handle all of the requirements listed. The Nonprofit Cloud is a set of products and solutions designed specifically for nonprofit organizations, such as operations management, program management, grantmaking, fundraising, marketing, and engagement. The Nonprofit Cloud includes the Nonprofit Success Pack (NPSP), which is a managed package that adds pre-built objects, fields, workflows, and reports to the standard Salesforce platform. The Analytics Cloud is a cloud that provides business intelligence and data visualization tools, such as Einstein Analytics and Tableau. The Experience Cloud is a cloud that allows the creation of digital experiences, such as websites, portals, and mobile apps, for customers, partners, and employees.
NEW QUESTION # 28
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory.
Where should the associate go to create a new report for Accounts?
Answer: B
Explanation:
The Reports tab is where the associate should go to create a new report for Accounts. The Reports tab allows the user to create, view, edit, and run reports in Salesforce. The user can select a report type, such as Accounts, Accounts with Contacts, or Accounts with Opportunities, and then add filters, groupings, charts, and other features to customize the report. The Setup menu is where the user can configure the settings and customization of Salesforce, such as creating objects, fields, workflows, and security settings. The Accounts tab is where the user can view, create, edit, and delete account records in Salesforce.
NEW QUESTION # 29
Get Cloudy Consulting wants to evaluate a new feature that requires a specific license before purchasing.
Which environment should be used?
Answer: B
Explanation:
A developer org should be used to evaluate a new feature that requires a specific license before purchasing. A developer org is a free, full-featured copy of the Salesforce platform that allows developers to create and test applications and features. A developer org can have access to all the licenses and features that are available in the Salesforce platform
NEW QUESTION # 30
Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.
Which contact record component must be present so users can see this?
Answer: B
Explanation:
The contact record component that must be present so users can see a visual representation of their emails and phone calls with a contact is the Activities Timeline. The Activities Timeline shows a chronological list of past and upcoming activities related to a record, such as emails, calls, meetings, tasks, and events. Users can see the details, status, and attachments of each activity, and also create, edit, or delete activities from the timeline. Activity Capture is a feature that automatically syncs emails and events between Salesforce and email and calendar applications, but it does not show a visual representation of them on the contact record.
Salesforce Inbox is a product that enhances email and calendar productivity with Salesforce integration, but it also does not show a visual representation of activities on the contact record.
NEW QUESTION # 31
A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?
Answer: B
Explanation:
The Education Cloud is the cloud that provides Program Enrollment and Course Connections as standard offerings. The Education Cloud is a set of products and solutions designed specifically for educational institutions, such as schools, colleges, and universities. The Education Cloud includes the Education Data Architecture (EDA), which is a managed package that adds pre-built objects, fields, workflows, and reports to the standard Salesforce platform. Program Enrollment and Course Connections are two features of EDA that allow the user to manage the enrollment and connection of students to academic programs and courses. The Experience Cloud is a cloud that allows the creation of digital experiences, such as websites, portals, and mobile apps, for customers, partners, and employees. The Marketing Cloud is a cloud that provides tools for creating and managing personalized marketing campaigns across multiple channels, such as email, social media, web, and mobile.
NEW QUESTION # 32
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