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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

A. Implementing an automated feedback response system
B. Sending surveys to users after every incident is resolved
C. Regularly provide updates about service improvements made as a result of user feedback
D. Publicly acknowledging the users who provided feedback

Answer: C

NEW QUESTION # 26
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline

NEW QUESTION # 27
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The organization submits a detailed list of requirements to the service provider
B. The service provider conducts one-on-one interviews with the organization
C. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
D. The organization must customize the out-of-the-box service to meet its own needs

Answer: C

NEW QUESTION # 28
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Answer:

Explanation:
Onboarding

NEW QUESTION # 29
Which is the MAIN reason for service providers to encourage feedback on service provision?

A. To establish which user communities are providing most value
B. To provide sources of continual improvement of services and practices
C. To allow service consumers to compare service providers
D. To allow the service consumer to identify potential super-users

Answer: B

NEW QUESTION # 30
......

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