The Best Salesforce-Loyalty-Management - Exam Salesforce Loyalty Management Accredited Professional Exam Quick Prep

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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Member Management15%- Configure Member Types and Member Accounts
- Understand the Member Enrollment Process
- Manage Member Statuses and Data Privacy
Topic 2: Currencies & Points20%- Configure Qualifying and Non-Qualifying currencies
- Define Rules for earning and redeeming points
- Manage expiration policies for points
Topic 3: Promotions & Rewards25%- Configure Loyalty Promotions
- Define rewards and benefit catalogs
- Understand Voucher Management
Topic 4: Loyalty Program Design & Setup25%- Configure program types (B2B, B2C, B2B2C)
- Define and configure Loyalty Tiers
- Understand the business requirements and configure the Loyalty Program
Topic 5: Integration & Data Model15%- Understand the Loyalty Management Data Model
- Integrate with Salesforce CDP (Customer Data Platform)
- Use APIs for Loyalty Management

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

Answer: D


NEW QUESTION # 102
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

Answer: B

Explanation:
To segment and identify specific tier members for a journey within Marketing Cloud, it ' s essential to synchronize the right objects from Salesforce to Marketing Cloud. Synchronizing the ' Contact ' object ensures that the basic member information is available. The ' Loyalty Program Member ' object provides detailed information about the member ' s involvement in the loyalty program, and the ' Loyalty Member Tier
' object offers insights into the member ' s current tier status. This setup allows for precise targeting and personalization of marketing efforts aimed at encouraging Loyalty Tier B customers to ascend to Loyalty Tier A, thereby enhancing member engagement andprogram value.


NEW QUESTION # 103
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

Answer: D

Explanation:
To classify the different accrual transaction journals based on the various ways members can accrue points, the Salesforce Administrator should create a Journal Type for each case (e.g., Enrollment Bonus, Member Referral, Flight Purchase, Additional Profile Information). Journal Types in Salesforce Loyalty Management are used to categorize transaction journals according to the nature of the transaction, allowing for organized tracking and reporting of different types of point accrual activities. This configuration facilitates clear differentiation and management of the diverse ways in which members can earn points within the Loyalty Program


NEW QUESTION # 104
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

Answer: B,C


NEW QUESTION # 105
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

Answer: D

Explanation:
To fulfill the new voucher's requirements, the voucher definition settings should be: Type: Fixed Value, Expiration Type: Period, Expiration Period: 3, Expiration Period Unit: Month, Face Value: $300, Partial Redeemable: Checked. This configuration ensures that two vouchers with the specified face values can be issued within the defined period and used within three months after the first voucher's disbursement date. The
'Partial Redeemable' option allows the vouchers to be used partially, providing flexibility in how they are redeemed by the members.


NEW QUESTION # 106
......

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