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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Topic 2: Customer Success Foundation | 10% | - Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle |
| Topic 3: Business Acumen | 30% | - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) |
| Topic 4: Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Topic 5: Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
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NEW QUESTION # 85
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
Answer: A
NEW QUESTION # 86
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
Answer: A
NEW QUESTION # 87
An RM attempts to submit a renewal quote in CCW-R, but the system triggers a validation error regarding the start date. The contract being renewed reached Expired status 45 days ago. Why did the system trigger this error based on the Global Renewals Policy?
Answer: B
Explanation:
Under Cisco ' s updated Global Renewals Policy, a service contract can be backdated only while it remains within the Overdue grace period, which is the first 0-30 days after the original contract end date. Cisco defines an Overdue contract as one that has ended but remains within this 30-day grace period. Once more than 30 days have elapsed, the contract moves to Expired status. (Cisco) The current policy change, effective February 8, 2026, specifically states that backdating of service-contract start dates is permitted only during the Overdue grace period. Once the service reaches Expired status, backdating on the new renewal quote is no longer supported. For a renewal occurring 31-90 days after the prior contract end date, Cisco ' s updated behavior is to use the current date as the new start date rather than the previous coverage end date plus one day. (Dicker Data) Because this contract expired 45 days ago, it is already outside the 30-day Overdue window. Attempting to use a historical renewal start date therefore violates the current start-date logic and causes CCW-R validation to reject the backdated date.
Option A has no relationship to renewal start-date rules. Option B incorrectly attributes the issue to discount approval. Option C concerns co-termination rather than the fundamental prohibition on backdating an Expired contract.
Therefore, D is correct.
NEW QUESTION # 88
Which statement best describes an Accelerator?
Answer: C
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
NEW QUESTION # 89
Which architecture addresses customer needs for voice, video, and data?
Answer: D
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 90
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