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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Document business requirements and user stories |
| Requirements Management | 23% | - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Manage requirements traceability |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Facilitate communication between business and technical teams |
| User Story Development | 20% | - Define acceptance criteria for user stories - Write clear and actionable user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Map current and future business processes - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders |
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NEW QUESTION # 28
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
Answer: B
Explanation:
This answer suggests using live workshops to map out the sales process as the most effective activity for the BA to understand the sales process at CK. A live workshop is a collaborative session where the BA facilitates a group discussion with stakeholders or users to elicit information, generate ideas, or solve problems. A live workshop can help the BA map out the sales process by engaging participants in creating a visual representation of the process, identifying pain points and opportunities, and reaching a consensus on the current state. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-live-workshops-to-collaborate
NEW QUESTION # 29
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
Answer: C
Explanation:
The type of research that the business analyst should use to elicit user stories from UC's customers is interviewing. Interviewing is a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc.
Interviewing helps to elicit user stories from UC's customers by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviewing also helps to build rapport and trust with the customers and show them respect and appreciation for their input. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer- discovery
NEW QUESTION # 30
From where can an Admin unlock a user?
Answer: A
Explanation:
An Admin can unlock a user from Users > Select user > Unlock. This is the standard way to unlock a user who has been locked out due to incorrect password attempts or other reasons. Setup > Locked Users > Unlock, Setup > Object Manager > Users > Select User > Unlock, and Users > Logins > Unlock Users are not valid ways to unlock a user in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.
users_unlock.htm&type=5
NEW QUESTION # 31
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Answer: A
Explanation:
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle. References: https://trailhead.salesforce.com/content/learn/modules/business- analysis-for-salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.
salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business-processes- and-requirements
NEW QUESTION # 32
Which users will be able to reset a Single Sign-On User Password?
Answer: C
Explanation:
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
NEW QUESTION # 33
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