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Cisco 820-605 Exam Syllabus Topics:

SectionWeightObjectives
Renewals and Expansion15%- Driving customer loyalty and growth
- Identifying expansion opportunities
- Renewal strategies and processes
Customer Success Industry Knowledge15%- Customer lifecycle management
- Customer Success trends and market dynamics
- Value realization and business outcomes
Barrier Management25%- Identifying adoption barriers
- Developing barrier removal strategies
- Overcoming resistance and technical hurdles
Customer Success Management20%- Usage data interpretation and analysis
- Customer engagement and relationship building
- Continuous value orchestration
Success Plan Creation25%- Success planning and goal setting
- Stakeholder engagement and alignment
- Customer journey mapping

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Cisco Customer Success Manager Sample Questions (Q19-Q24):

NEW QUESTION # 19
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)

Answer: A,D


NEW QUESTION # 20
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Answer: A,C


NEW QUESTION # 21
Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Answer: B


NEW QUESTION # 22
What is the first step a Customer Success Manager should take to identify why the customer purchased a solution?

Answer: B


NEW QUESTION # 23
Which two actions are an adoption campaign? (Choose two )

Answer: C,D


NEW QUESTION # 24
......

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