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Cisco Customer Success Manager (CSM) Certification exam is designed to assess the knowledge and skills of the candidates required to manage customer success, adoption, and expansion in a variety of Cisco products and services. 820-605 exam evaluates the abilities of the candidates to identify customer adoption barriers and to develop strategies to enhance customer adoption and retention. The Cisco 820-605 CSM exam is a certification exam that is designed to test the knowledge and skills required to become a successful customer success manager.

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Cisco 820-605 exam consists of multiple-choice questions, and the duration is 90 minutes. Candidates are required to answer 60 questions, and the passing score is 70%. 820-605 exam is available in English and can be taken online or at a proctored testing center. 820-605 Exam Fee is $300, and candidates are allowed to retake the exam after a waiting period of five days.

Cisco Customer Success Manager Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which method is directly associated with evaluating a customer outcome?

A. milestones
B. benchmarks
C. metrics
D. key performance indicators

Answer: B

NEW QUESTION # 21
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

A. solution renewal
B. early-stage adoption
C. sales proof of concept
D. late-stage adoption

Answer: B

Explanation:
A lack of skilled resources would typically be identified as a barrier in the early-stage adoption of a lifecycle. This is when the initial implementation and user training occur, and the need for skilled resources is critical to ensure successful adoption

NEW QUESTION # 22
Which statement describes an end user adoption barrier?

A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
B. The budget is insufficient to implement the solution for a new branch of the business.
C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Explanation:
This statement describes an end user adoption barrier related to behavioral resistance. When staff members are accustomed to certain tools or workflows, they may resist transitioning to new solutions, especially if they perceive the new solution as less convenient or less effective than their established habits

NEW QUESTION # 23
On which two objectives should communication with customer executives focus? (Choose two.)

A. product improvement
B. time to value
C. new sales
D. return on investment
E. user training

Answer: B,D

Explanation:
Communication with customer executives should focus on the return on investment and the time to value, as these objectives are typically top priorities for executive-level stakeholders. References: Executive communication guidelines that prioritize value demonstration and alignment with leadership objectives.

NEW QUESTION # 24
What is a type of expansion opportunity?

A. strong stakeholder communication
B. positive customer sentiment
C. using latest release versions
D. additional user groups

Answer: B

NEW QUESTION # 25
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