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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Adoption and Analytics5%- Engagement and adoption strategies
- Reporting and dashboards
- Moderation and community governance
Topic 2: Templates and Themes10%- Theme customization and design
- Template selection and configuration
- Lightning and Visualforce options
Topic 3: User Creation and Authentication13%- User provisioning methods
- External user activation and permissions
- Single Sign-On and identity providers
Topic 4: Experience Cloud Basics8%- Platform capabilities and limitations
- Use cases and benefits of Experience Cloud
- Experience types and use scenarios
Topic 5: Branding, Personalization, and Content15%- Personalization and targeted content
- Branding and layout customization
- Content management and CMS integration
Topic 6: Sharing, Visibility, and Licensing17%- Sharing rules and external visibility
- License types and allocation
- Data access and security model
Topic 7: Customization Considerations and Limitations7%- Limits and governor considerations
- Performance and scalability
- Declarative vs programmatic options
Topic 8: Administration, Setup, and Configuration25%- Deployment and migration
- PRM and service integration
- Site setup and activation

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Salesforce EX-Con-101 Cert Exam | EX-Con-101 Actual Questions

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q69-Q74):

NEW QUESTION # 69
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

Answer: C

Explanation:
Salesforce AppExchange is a marketplace where customers can find and install pre-built solutions for various industries and use cases. Lightning Bolt solutions are industry-specific templates that include themes, components, pages, and business logic. They are built by Salesforce partners and can be customized to fit specific needs3


NEW QUESTION # 70
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers

Answer: A,D

Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
* Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
* Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.


NEW QUESTION # 71
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

Answer: A,C,E

Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.


NEW QUESTION # 72
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

Answer: B

Explanation:
Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories anduser roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.


NEW QUESTION # 73
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

Answer: C

Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.


NEW QUESTION # 74
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