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Salesforce Plat-UX-102 Exam Syllabus Topics:

Section	Objectives
Intangible Deliverables	- Stakeholder alignment 1. Cross-functional relationship mapping 2. Stakeholder engagement strategies - Communication and visioning 1. Vision presentation techniques 2. Storytelling for product strategy
Value Design	- Challenge framing and problem definition 1. Defining effective challenge statements 2. Understanding organizational dynamics - Strategic direction 1. Business outcome alignment 2. Innovation opportunity identification
Tools and Artifacts	- Salesforce platform capabilities 1. High-level platform feature mapping 2. Feasibility, desirability, viability assessment - Co-creation methods 1. Stakeholder workshops 2. Design collaboration techniques

Section

Objectives

Intangible Deliverables

- Stakeholder alignment

1. Cross-functional relationship mapping
2. Stakeholder engagement strategies

- Communication and visioning

1. Vision presentation techniques
2. Storytelling for product strategy

Value Design

- Challenge framing and problem definition

1. Defining effective challenge statements
2. Understanding organizational dynamics

- Strategic direction

1. Business outcome alignment
2. Innovation opportunity identification

Tools and Artifacts

- Salesforce platform capabilities

1. High-level platform feature mapping
2. Feasibility, desirability, viability assessment

- Co-creation methods

1. Stakeholder workshops
2. Design collaboration techniques

>> Plat-UX-102 Originale Fragen <<

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Salesforce Certified Platform Strategy Designer Plat-UX-102 Prüfungsfragen mit Lösungen (Q81-Q86):

81. Frage
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

A. Increase in new user activity and connected weight utilization
B. New user activations and connected weight sales
C. Increase in user referrals and net promoter score (NPS) rating

Antwort: A

Begründung:
The metrics that should be used to measure the success of the initiative are increase in new user activity and connected weight utilization. These metrics are aligned with the challenge statement of empowering people who are new to fitness to increase their strength, as they indicate engagement and retention of the target audience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative

82. Frage
The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A. Business ROI, data analytics, and customer engagement
B. Distribution channels, capabilities, and potential partners
C. User desirability, company viability, and deployment stability

Antwort: B

Begründung:
The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas

83. Frage
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A. Solve for one, extend to many through a persona spectrum.
B. Use Jobs to Be Done to increase empathy with the audience.
C. Hold focus groups with traditionally underrepresented participants.

Antwort: A

Begründung:
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum

84. Frage
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A. Identify user quotes to make the case.
B. Co-create a journey map with users
C. Align design implications to business goals.

Antwort: C

Begründung:
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.

85. Frage
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

A. Take a vote among people in the room and pursue the winning opinion.
B. Work through the conflict in the workshop to reach a shared perspective.
C. Pause the conversation and work through the conflict in a private setting.

Antwort: B

Begründung:
The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/navigate-conflict-in-a-workshop

86. Frage
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