Free PDF Quiz 2026 Salesforce Pass-Sure Salesforce-Communications-Cloud: Salesforce Communications Cloud Accredited Professional (AP) Exam Top Questions
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| Section | Weight | Objectives |
|---|
| Order Management | 20% | - Omni API and Order Capture - Product catalog management - Pricing and bundled offerings - Order lifecycle management
|
| Fulfilment & Provisioning | 20% | - Service activation processes - Inventory and allocation - Fulfilment order orchestration - Resource pool management
|
| Analytics & Reporting | 15% | - Communications Cloud analytics capabilities - Key metrics and dashboards - Reporting for operations and finance
|
| Salesforce Communications Cloud Overview | 10% | - Core components and architecture - Communications Cloud value proposition and capabilities - Use cases and customer benefits
|
| Billing & Revenue Management | 20% | - Billing architecture and processes - Usage-based billing - Revenue recognition concepts - Invoice generation and management
|
| Product Catalog Management | 15% | - Service characteristics and resource specifications - Defining products and services - Offerings and pricing strategies
|
>> Salesforce-Communications-Cloud Top Questions <<
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q76-Q81):
NEW QUESTION # 76
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- D. Leverage the CPQ cart for all cases minimize the implementation effort
Answer: A
NEW QUESTION # 77
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Answer: B
NEW QUESTION # 78
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- B. Ensure platform events mode is enabled
- C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
- D. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
Answer: B,D
NEW QUESTION # 79
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- B. Model the Ethernet access device as a child product of the dedicated internet service offer
- C. Model dedicated internet service as a child product of the Ethernet access device offer.
- D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
Answer: A
Explanation:
When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it ' s efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.References:Salesforce CPQ documentation on product modeling and auto-add relationships.
NEW QUESTION # 80
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design integration procedure that makes both request and returns the result to order Management.
- B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- C. Use Data raptor technology to make the request and return the response to order management
- D. Design for one callout each request and cache the identifier in memory
Answer: A,B
Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.
NEW QUESTION # 81
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