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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Sales Cloud and Service Cloud positioning 2. Customer data and experience management 3. SAP Emarsys and customer engagement 4. SAP Commerce Cloud capabilities
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Explain customer-centric business transformation 3. Identify competitive differentiators
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases

Section

Weight

Objectives

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Sales Cloud and Service Cloud positioning
2. Customer data and experience management
3. SAP Emarsys and customer engagement
4. SAP Commerce Cloud capabilities

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Explain customer-centric business transformation
3. Identify competitive differentiators

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration is GDPR compliant
C. Integration caters for error handling and monitoring
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration monitoring needs to be centralized

Answer: A,C,D

NEW QUESTION # 19
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Case processing with registered products
C. Product catalog
D. Management for intercompany sales processes

Answer: C

NEW QUESTION # 20
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: C

NEW QUESTION # 21
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Customer Data Platform
B. SAP Emarsys
C. SAP Customer Data Cloud
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 22
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Enterprise Consent and Preference Management
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 23
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