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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 10% | - Import and export data - Use Data Loader - Manage duplicate rules and matching rules - Configure data validation tools - Understand data storage management |
| Topic 2: Analytics - Reports and Dashboards | 10% | - Schedule reports and subscribe to reports - Create dashboards - Create and modify reports and report types - Build custom report types - Understand bucket fields and summary fields |
| Topic 3: Service Cloud Applications | 10% | - Configure Omni-Channel and Service Cloud features - Configure cases and entitlements - Create macros and quick text - Set up Salesforce Knowledge |
| Topic 4: Desktop and Mobile Administration | 5% | - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations - Configure Salesforce Mobile app |
| Topic 5: Configuration and Setup | 20% | - Identify the capabilities of the Salesforce UI - Understand the sharing model - Configure org-wide defaults and role hierarchy - Describe the ability to track task activities - Explain the different record types - Describe the steps to set up a Salesforce organization - Explain the Salesforce data model |
| Topic 6: Mangaging User Accounts | 10% | - Reset user passwords - Assign users to roles and public groups - Understand the difference between profiles and permission sets - Configure user profiles and permission sets - Create and manage user accounts |
| Topic 7: Object Manager and Lightning Platform Basics | 20% | - Create custom objects and fields - Configure validation rules - Create custom and formula fields - Understand field types and properties - Set up lookup and master-detail relationships - Configure field-level security |
| Topic 8: Sales Cloud Applications | 15% | - Understand sales automation features - Configure products and price books - Create and manage reports and dashboards - Set up opportunity management - Configure lead management |
| Topic 9: AppExchange | 5% | - Navigate the AppExchange marketplace - Understand managed packages - Evaluate and install apps from AppExchange |
| Topic 10: Security and Access | 15% | - Describe the Salesforce security model - Configure org-wide default settings - Understand Salesforce Shield features - Set up sharing rules - Create and modify role hierarchies - Configure field-level security |
| Topic 11: Workflow and Process Automation | 15% | - Build approval processes - Understand Flow builder basics - Distinguish between workflow, Process Builder, and Flow - Create workflow rules and actions - Create Process Builder processes |
| Topic 12: Standard and Custom Objects | 10% | - Create custom objects and fields - Configure lookup and master-detail relationships - Understand standard object relationships - Understand external ID fields |
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NEW QUESTION # 99
The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should a Platform Administrator configure?
Answer: A,C
Explanation:
To "predict upcoming revenue" and "benchmark performance," Salesforce provides the Collaborative Forecasting feature.
Forecasting (Option B): This tool allows managers to see their pipeline summarized by time period (quarters) and category. It provides a real-time view of what the team expects to close.
Opportunity Stages (Option D): Forecasting relies directly on the Opportunity Stage. Each stage is mapped to a "Forecast Category" (e.g., Pipeline, Best Case, Commit, Closed). By accurately defining these stages and their associated probabilities, the Platform Administrator ensures that the forecast reflects a realistic revenue prediction.
Sales Quotes (Option A) are for generating customer-facing documents. List Views (Option C) are for managing individual records but do not provide the multi-quarter aggregation and benchmarking capabilities required by the sales director.
NEW QUESTION # 100
Ursa Major Solar's Platform Administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout. What are two methods for achieving this goal?
Answer: A,D
Explanation:
When a field is removed from a page layout, the field itself is not deleted from the database; it is simply no longer displayed to the user. To restore it, the most direct method is to use the Page Layout Editor, find the field in the Fields Palette at the top of the editor, and drag it back onto the layout (Option D). This is the standard "undo" action for layout changes. Alternatively, if the layout has undergone many complex changes and the admin wants to revert to a known good state, they could restore it from a Sandbox (Option B) by redeploying the layout metadata. Option C is incorrect because the Recycle Bin is for deleted records or fields, not for layout configurations.
Option A is a workaround that involves creating a new layout based on another, but it is not a direct way to "restore" the specific layout being edited.
NEW QUESTION # 101
Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should a Platform Administrator update the option in the picklist?
Answer: D
Explanation:
When a single picklist field needs to show different values to different users or for different business contexts, Record Types are the configuration point. While the master list of all possible values is defined in "Fields and Relationships" (Option D) or a "Global Value Set" (Option C), the Record Type determines which of those values are "available" for a specific type of record. For example, a "Wholesale" record type might show different discount levels than a "Retail" record type. If users are seeing inconsistent or incorrect options, the Platform Administrator must go to the specific Record Type settings for the Opportunity object, find the picklist in question, and move values between the "Available" and "Selected" columns. This provides a tailored user experience and prevents users from selecting values that do not apply to the specific type of record they are managing.
NEW QUESTION # 102
Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?
Answer: D
Explanation:
The Lightning App Builder includes a built-in Analysis tool (often referred to as Page Analysis or Analytics) that provides administrators with a performance score for a record page. This tool evaluates the page's metadata and components to identify factors that contribute to slow load times, such as having too many fields in a single section, using complex related lists, or including multiple heavy Lightning Web Components. It provides specific suggestions, such as using "Dynamic Forms" to break up the page or moving less-used components into separate tabs to improve the "time to interact" for the user. The Lightning Usage App (Option B) provides broad metrics on adoption and browser usage across the whole org but does not offer granular, component-level performance analysis for a single record page. Visibility Rules (Option C) are for showing/hiding content, not for technical performance auditing.
NEW QUESTION # 103
A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:
productId: An 18 character ID for the product being replaced
reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?
Answer: D
Explanation:
Effective Agentforce instructions must be explicit about the data format, the source of the data, and the requirements for the input. Option D is the best choice because it provides the most detail for the Large Language Model (LLM). It specifies the format (18 character ID / three-digit code), the source (conversation history or user input), and the logic/dependency (required only when the product ID is present). This level of detail prevents the agent from guessing or providing incomplete data to the underlying Salesforce action. Options A and C are too vague and could lead to errors. Option B is better but lacks the explicit "Required" tag and format details found in Option D. High-quality instructions act as a contract between the agent's natural language understanding and the structured data requirements of the Salesforce system.
NEW QUESTION # 104
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