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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which is a challenge when onboarding individual consumers?

A. Identifying the customer that can represent the service consumer
B. Providing marketing material tailored to the needs of service consumer
C. Identifying the consumers' needs because they do not communicate them clearly
D. Dealing with a large number of consumers with varied skills and backgrounds

Answer: D

NEW QUESTION # 35
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

A. Prioritize internal employee complaints
B. Analyze the patterns of business activity
C. Develop a new onboarding strategy
D. Implement a customer satisfaction survey

Answer: B

NEW QUESTION # 36
Which dimension of service management considers governance, management, and communication?

A. Partners and suppliers
B. Value streams and processes
C. Organizations and people
D. Information and technology

Answer: C

NEW QUESTION # 37
Which statement about service requests is CORRECT?

A. Service requests require approval from senior management
B. Service requests are always handled as incidents
C. Service requests are submitted via agreed channels
D. Service requests are only applicable for IT-related needs

Answer: C

NEW QUESTION # 38
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics

NEW QUESTION # 39
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