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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel & User Group Administration	28%	- Manage user groups and channel permissions - Manage default channels and required channels - Implement channel naming conventions and best practices - Convert public channels to private channels - Configure channel management policies
Fundamentals	9%	- Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features
Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Enabling Slack Success	15%	- Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption
Security	15%	- Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA)
User Lifecycle Management	14%	- Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management
App Administration	10%	- Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows

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Salesforce Certified Slack Administrator Sample Questions (Q52-Q57):

NEW QUESTION # 52
You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?

A. Download the workflow file, edit the JSON file, and import the updated workflow file.
B. Add a new step to your workflow calling out what has changed since the previous iteration.
C. Unpublish your workflow, modify the workflow steps, and republish your workflow.
D. Delete your workflow and create a new workflow with the updated project information.

Answer: C

Explanation:
Slack's Workflow Builder guidance states:
"To update an existing workflow, unpublish it, make edits to the steps or messages, and republish it." Editing JSON manually (B) is unnecessary. Adding a step (C) is a patch, not a real fix. Deleting and rebuilding (D) is inefficient when Slack allows direct editing.
(Reference: Slack Administration Study Guide - Managing Workflows)
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NEW QUESTION # 53
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)

A. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
B. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
C. Host a Slack 101 training for new hires to onboard them.
D. Host a hackathon that allows new employees to learn about building Slack apps.

Answer: A

Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)

NEW QUESTION # 54
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A. Add important channels to your workspace's default channels.
B. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
C. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
D. Train managers to add their new hires to the important channels as part of the new employee onboarding process.

Answer: A

Explanation:
Slack officially supports configuring Default Channels for workspaces:
"Default channels are channels that new members will automatically join when they first sign in to Slack." Creating workflows (A) or pinning channels (B) are helpful for awareness but don't enforce automatic joining.
Training managers manually (C) is inefficient and prone to errors.
(Reference: Slack Administration Study Guide - Managing Default Channels)
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NEW QUESTION # 55
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A. Channel membership is low; in the single digits.
B. Several members in the channel are also communicating by direct message (DM).
C. Channel members need to share sensitive files which should not be accessible by the wider workspace.
D. Members of the workspace do not wish to be notified of new content in the channel.

Answer: C

Explanation:
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
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NEW QUESTION # 56
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)

A. Turn on app approval so members can only install apps that have been pre-approved.
B. Send all app approval requests to app managers in a Slackbot message.
C. Send all notifications to a specific channel that includes all app managers for app approval.
D. Restrict apps that aren't already used by your organization.
E. Instruct app requestors to post a business justification in #help-admins when requesting apps.

Answer: A,C

Explanation:
According to Slack App Management best practices:
"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."
"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests." Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.
(Reference: Slack Administration Study Guide - App Management and Approvals)

NEW QUESTION # 57
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