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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Schedule and dispatch work orders15–20%- Manage bookings, resource availability, and conflicts
- Configure and use resource scheduling optimization (RSO)
- Use schedule board, schedule assistant, and resource optimization
- Configure scheduling parameters, booking statuses, and requirements
Manage inventory and purchasing5–10%- Manage purchasing, purchase orders, and vendor returns
- Process inventory transactions: receive, transfer, adjust, and consume
- Configure inventory settings, warehouses, and product catalog
Configure field service applications20–25%- Configure incident types, service tasks, and products
- Configure service agreements, booking rules, and settings
- Configure core settings and administration areas
- Configure resources, resource types, and resource roles
Manage the Field Service mobile app5–10%- Install, configure, and deploy mobile app
- Manage mobile user access, security, and synchronization
- Customize mobile forms, views, and offline capabilities
Manage work orders and customer assets25–30%- Manage customer assets, asset hierarchies, and service history
- Process work order lifecycle: creation, assignment, completion, and closure
- Manage work order products, services, and skills requirements
- Create and manage work orders, work order types, and statuses
Implement Microsoft Power Platform5–10%- Integrate with Power Apps, Power Automate, and Power BI
- Extend functionality with customizations and solutions
- Configure and use connected field service and IoT features

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q190-Q195):

NEW QUESTION # 190
You created a work order and added a price list to that work order.
You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.
What is the outcome?

Answer: A


NEW QUESTION # 191
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
You have the following requirements:
- create a daily schedule for pediatricians with a frequency of 30
minutes for each slot.
- provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with time window details with a duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.
Does this meet the goal?

Answer: B


NEW QUESTION # 192
When Contoso installs chillers for customers, they are expected to follow the same procedure for each install.
You need to configure the functionality necessary to automatically add all the tasks and resources needed to a work order when the work order type is Chiller Installation. You must follow the established Contoso guidelines for installation requirements, as outlined in the Case Study, and create the most efficient process possible.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated


NEW QUESTION # 193
You are working for a heating, ventilation, and all conditioning (HVAC) service organization.
The Held technicians in your organization are working in the Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.
You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app What should you do?

Answer: B


NEW QUESTION # 194
A new dispatcher is using the schedule assistant to help select the best option for the booking and to assign the requirement.
You need to advise how they can use the scheduling assistant to schedule an unscheduled requirement for a work order.
Which three actions should you recommend? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 195
......

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