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| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements |
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| OmniScripts | 27% | - Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements |
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
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NEW QUESTION # 18
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process. What data source is needed when using the TypeAhead element?
Answer: A
Explanation:
The data source that is needed when using the TypeAhead element is DataRaptor Extract Action.
A TypeAhead element is an element that can display a list of suggestions for the user to select from, as they type in a text field. A DataRaptor Extract Action is an action that can retrieve data from a Salesforce object or invoke a Salesforce API, using SOQL queries or Apex methods. The consultant can use a DataRaptor Extract Action as a data source for the TypeAhead element, to get the contact names from Salesforce and display them as suggestions
NEW QUESTION # 19
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
Answer: B,C
Explanation:
The two cases where an integration procedure should be used as a data source for FlexCards and OmniScripts are: To retrieve multiple data sources in a single response and To separate the user interface from changes in the data sources. An integration procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use an integration procedure as a data source for FlexCards and OmniScripts when they need to retrieve data from different sources, such as Salesforce objects or external systems, and store it in a JSON object for display. This way, the integration procedure can provide multiple data sources in a single response, without requiring multiple elements or actions in the FlexCard or OmniScript. The consultant can also use an integration procedure as a data source for FlexCards and OmniScripts when they want to separate the user interface from changes in the data sources. This way, the integration procedure can handle any changes in the data sources without affecting the FlexCard or OmniScript design or configuration.
NEW QUESTION # 20
An enterprise architecture team is deciding between using Salesforce Flow or OmniStudio Integration Procedures for a specific integration scenario involving complex JSON transformation and multiple external API calls. Which justification supports choosing an Integration Procedure in this landscape?
Answer: A
Explanation:
Integration Procedures are the stronger fit when the scenario requires server-side orchestration, multiple external API calls, and JSON transformation. They are designed to coordinate Data Mapper actions, HTTP actions, conditional logic, response shaping, and integration steps in a single server- side process. That makes them suitable for OmniStudio solutions where the client should receive a clean, optimized response rather than manage multiple complex service calls.
Option A is the opposite of the requirement because Integration Procedures support JSON handling rather than restrict it. Option C is too narrow because Integration Procedures do more than HTTP callouts. Option D is incorrect because Integration Procedures execute server-side, not entirely in the browser. Salesforce describes Integration Procedures as server-side processes for automating data operations between Salesforce and external systems.
NEW QUESTION # 21
Which element in an OmniScript allows a consultant to repeat a group of input fields multiple times, such as collecting information for multiple dependents?
Answer: B
Explanation:
A Repeatable Block (or Loop element, depending on version) allows users to dynamically add or remove sets of related input fields, such as adding multiple dependents or beneficiaries.
NEW QUESTION # 22
A dashboard FlexCard contains two separate child FlexCards: "Account Details" and "Recent Orders". When the user updates the address in "Account Details", the "Recent Orders" card needs to refresh to reflect shipping tax changes. How should an OmniStudio Consultant handle the communication between these decoupled cards?
Answer: C
Explanation:
PubSub is the correct design because the two FlexCards are separate, decoupled components that need to communicate without forcing a full page reload. The Account Details card can publish an event after the address update, and the Recent Orders card can listen for that event and refresh its data. This is exactly the kind of cross-component communication pattern PubSub supports in OmniStudio. A full page reload is inefficient and damages user experience. A Navigate action is used for navigation, not real-time component refresh. Keeping the cards separate without communication fails the requirement because tax-sensitive order data would remain stale. Salesforce documents PubSub events as a way for one FlexCard action to notify another component or FlexCard on the same page or application.
NEW QUESTION # 23
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