Major Formats of Cisco 500-442 Exam Questions

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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Advanced Features	10%	- Understand CCE features beyond default settings
Topic 2: Advanced Configuration	20%	- Implement VXML applications - Configure RONA support - Configure roles and departments
Topic 3: Overview	20%	- Describe CCE components and architecture - Understand Contact Center basics - Explain call flow - Describe access tools
Topic 4: Basic Calls and Agent Settings	20%	- Configure basic agent functionality - Configure basic call treatment - Deploy basic call settings - Build basic ICM scripts
Topic 5: Reporting	10%	- Utilize Cisco Unified Intelligence Center (CUIC)
Topic 6: Configuration and Implementation	20%	- Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Security Configuration Designer
B. Report Designer
C. Dashboard Administrator
D. Security Administrator
E. Report Definition Designer

Answer: D,E

NEW QUESTION # 55
What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
D. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Answer: C,E

NEW QUESTION # 56
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Unified Communication Manager Server
B. Cisco Data Browser
C. Cisco Administration Serverand Historical Data Server
D. Cisco Virtual Voice Browser
E. Cisco Customer Voice PortalReporting Server

Answer: A,E

NEW QUESTION # 57
Which two functionalities should a Contact Center typically be provided? (Choose two.)

A. Skill-Based Routing
B. Surveys
C. IVR and Queuing
D. TCP/IP
E. Routing Protocols

Answer: A,C

NEW QUESTION # 58
When is the IVR leg established in a CCE Call Flow?

A. when the Ingress Gateway delivers a SIP invite message to the CVP server
B. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
C. when CVP establishes an HTTP link with the VXML Server
D. when CVP establishes an HTTP link with the Media Server

Answer: B

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, the IVR leg is established when the Cisco Voice Portal (CVP) establishes an HTTP link with the VVB (Virtualized Voice Browser) or an IOS VXML Gateway. This connection is crucial for delivering and executing VXML scripts, which define the IVR's logic and caller interactions. The IVR leg's establishment is a key step in the call flow, enabling the system to provide self-service options, collect caller information, and route calls based on dynamic conditions.References:Cisco CCE and CVP documentation provides insights into call flow processes, specifically detailing the role of the VVB and the establishment of the IVR leg.

NEW QUESTION # 59
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