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Salesforce Financial-Services-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Financial Services Cloud Fundamentals- Financial Services Cloud Overview
  • 1. Person Accounts
  • 2. Industry Data Model
  • 3. Households and Groups
  • 4. Relationship Mapping
Topic 2: Security and Compliance- Compliance Management
  • 1. Sharing and Visibility
  • 2. Audit and Regulatory Support
  • 3. Data Privacy
  • 4. Consent Management
Topic 3: Client and Relationship Management- Client Lifecycle Management
  • 1. Business Milestones
  • 2. Interaction Summaries
  • 3. Referrals and Leads
  • 4. Client Onboarding
Topic 4: Implementation and Solution Design- Solution Architecture
  • 1. Deployment Best Practices
  • 2. Scalable FSC Solution Design
  • 3. Integration Considerations
  • 4. Business Requirement Mapping
Topic 5: Productivity and Automation- Workflow and Automation Features
  • 1. OmniStudio Integration
  • 2. Flow Automation
  • 3. Document Checklist Items
  • 4. Action Plans
Topic 6: Financial Accounts and Goals- Financial Data Management
  • 1. Insurance Policies
  • 2. Financial Goals
  • 3. Assets and Liabilities
  • 4. Financial Accounts

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Salesforce Financial Services Cloud (FSC) Accredited Professional Sample Questions (Q165-Q170):

NEW QUESTION # 165
It has been determined that integration with an external system is required, as the data needed by a wealth management client resides in another system. This data will be sent from the external system via an API, and Salesforce needs to be configured in preparation for the data.
Which two items should be configured?

Answer: B,C

Explanation:
To integrate with an external system, Salesforce needs to have objects and fields that can store the data that will be sent from the external system via an API. These objects and fields should match the data structure and format of the external system as much as possible. Additionally, Salesforce needs to have an integration user and anintegration profile that can enable the connection between Salesforce and the external system. The integration user is a dedicateduser account that has access to the API and can perform data operations on behalf of other users. The integration profile is a custom profile that defines the permissions and settings for the integration user.


NEW QUESTION # 166
What are two language-related limitations of Financial Services Cloud?

Answer: A,B

Explanation:
Explanation
Predefined reciprocal roles are available only in English and Referral record type labels are supported only in English are two language-related limitations of Financial Services Cloud. Predefined reciprocal roles are the roles that define the relationship between two individual clients or between an individual client and a group.
For example, Spouse, Child, Parent, etc. These roles are not translated into other languages and cannot be edited or deleted. Referral record type labels are the labels that indicate the type of referral, such as Client Referral or Prospect Referral. These labels are also not translated into other languages and cannot be edited or deleted. References: [Predefined Reciprocal Roles], [Referral Record Type Labels]


NEW QUESTION # 167
Which three insurance processes are managed by the Policy Administration component?

Answer: B,C,E

Explanation:
Explanation
The following insurance processes are managed by the Policy Administration component:
Payments: Payments are the amounts that a policyholder pays to an insurance company for a policy or a claim. You can use the Policy Administration component to manage the payment schedules, methods, and statuses for your policies and claims. You can also use the Policy Administration component to integrate with external payment systems and track the payment transactions and balances for your policies and claims.
Approvals: Approvals are the processes that an insurance company follows to review and authorize a policy or a claim. You can use the Policy Administration component to configure and automate the approval workflows, rules, and criteria for your policies and claims. You can also use the Policy Administration component to assign approvers, send notifications, and monitor the approval statuses and histories for your policies and claims.
Endorsements: Endorsements are the changes or modifications that a policyholder requests or an insurance company makes to a policy. You can use the Policy Administration component to manage the endorsement requests, types, and statuses for your policies. You can also use the Policy Administration component to update the policy details, coverages, premiums, or terms based on the endorsements for your policies. Verified References: : Salesforce Help Article [9] : Salesforce Help Article [10] :
Salesforce Help Article [11]


NEW QUESTION # 168
Which three types of preassembled flows can be utilized from the Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package?

Answer: B,C,D

Explanation:
Explanation
The Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package provide preassembled flows that can be utilized to automate common financial services processes. The types of preassembled flows are:
Retail Banking flows: These flows enable retail banking customers to perform various self-service tasks, such as activating or closing a card, ordering checks, updating communication preferences, disputing transactions, and more1.
Insurance flow: This flow allows insurance customers to initiate the first notification of loss (FNOL) for an insurance policy2.
Mortgage flow: This flow helps mortgage customers to capture their financial information, such as assets, liabilities, income, and expenses, as part of the financial discovery process3.
References:
Financial Services Cloud Flows
Lightning Flow for Financial Services
Retail Banking Flows
Insurance Flow
Mortgage Flow


NEW QUESTION # 169
What functionality is included in the Financial Services Cloud Extension license? (2 correct answers)

Answer: B,C


NEW QUESTION # 170
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