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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration caters for error handling and monitoring
C. Integration monitoring needs to be centralized
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration is GDPR compliant

Answer: A,B,D

NEW QUESTION # 11
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Lower customer acquisition costs
C. Increased profitability
D. Improved customer satisfaction and retention
E. Optimize buying lifecycle

Answer: B,C,E

NEW QUESTION # 12
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 13
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By providing a dedicated self-service experience as a forecast
C. By focusing on back-end service operations
D. By executing marketing campaigns for product service

Answer: A

NEW QUESTION # 14
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Delivery of an e-commerce platform
C. Management of opportunities
D. Customer credit scoring
E. Checkout and payment modules

Answer: A,B,E

NEW QUESTION # 15
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