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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Exam Duration:	60 minutes
Exam Price:	$500 - $700 USD
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Response
Certificate Validity Period:	5 years
Passing Score:	73%
Real Exam Qty:	30
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Efficient operations of IT security and efficiency
C. Complex and costly upgrades from custom extensions
D. Better process execution through improved data quality
E. Data quality and consistency challenges

Answer: A,B,D

NEW QUESTION # 13
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Innovate and stay ahead
C. Increased profitability
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: C,D,E

NEW QUESTION # 14
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Customer Data
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 15
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Offering scalability and flexibility
B. Providing industry expertise
C. Including integration capabilities
D. Providing expertise in purchase processes

Answer: A,B,C

NEW QUESTION # 16
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Datasphere
C. SAP Customer Data Cloud
D. SAP Business Al

Answer: B

NEW QUESTION # 17
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