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| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Identifying user interface design principles - Describing the user-centered design process |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
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NEW QUESTION # 134
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?
Answer: A
Explanation:
The uploaded UX Designer study guide identifies B. Service-Blueprinting Workshop as the correct answer.
The scenario places Cloud Kicks after the research and synthesis stages. The team already understands the issues discovered through research and now needs a collaborative process for redesigning the service with stakeholders. A service-blueprinting workshop is therefore the appropriate next activity because it gives participants a structured way to examine how the service works across customer-facing interactions and the supporting processes behind those interactions.
The key distinction is that the team is no longer primarily trying to discover problems; it is using established findings to collaboratively shape an improved service.
Option A, Service Usability Testing, would be more appropriate when evaluating a proposed or existing service experience with users. Testing does not itself provide the collaborative service-redesign framework described in the question.
Option C, a Pitch Session, is primarily about presenting or advocating for an idea rather than jointly mapping and redesigning service delivery.
The guide therefore positions service blueprinting as the bridge between synthesized research and collaborative redesign.
Study Guide reference/topics: Service Blueprinting, collaborative design, service redesign, stakeholder participation, Human-Centered Design.
NEW QUESTION # 135
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
Answer: C
Explanation:
The alternative (alt) text is a short block of text that describes the content and function of an image or other non-text element on a web page. The alt text is read aloud by screen readers and other assistive technologies to provide access to people who cannot see the image.The alt text also helps with search engine optimization and displays on the page if the image fails to load1.
When designing a custom component that includes a clickable icon in a Lookup field, the alt text should be concise, descriptive, and meaningful. The alt text should convey the purpose and action of the icon, rather than its appearance or format. Therefore, the best option for the alt text of the icon is "Search button", as it describes what the icon does and how the user can interact with it. The other options are not suitable for the alt text, as they either include unnecessary words, such as "image of" or "photo of", or omit important information, such as "button". For example, the option "Image of a search button" is redundant, as the screen reader will already announce that the element is an image. The option "Search" is incomplete, as it does not indicate that the element is a button that can be clicked. The option "Image of a magnifying glass" is irrelevant, as it describes the appearance of the icon, rather than its function.
NEW QUESTION # 136
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
Answer: A,C
Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.
NEW QUESTION # 137
Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?
Answer: C
Explanation:
The correct solution is C. Enablement Site to build and assign custom modules, exactly as specified in the uploaded study guide. An Enablement Site is appropriate because the requirement is broader than simply showing users contextual assistance. Cloud Kicks requires structured, custom product training that can be delivered as learning content to internal users and leadership. Salesforce's Enablement functionality supports publishing modules and assigning relevant learning content to users. Salesforce documentation specifically explains that administrators can assign modules published on an enablement site and that users can complete assigned content from within Salesforce. Option A addresses a narrower use case. In-App Guidance prompts are effective for contextual onboarding, feature announcements, and short instructional interventions within the user's workflow, but they are not a replacement for a structured custom learning curriculum.
Option B provides an environment where users can experiment, but a sandbox does not inherently provide organized learning modules, assignments, learning progression, or formal enablement content.
The UX requirement here is therefore solved by selecting the platform capability that supports repeatable, organized, assignable learning experiences, rather than merely contextual assistance or an experimentation environment.
Study Guide reference/topics: Enablement Sites, custom learning modules, onboarding, internal user education, Declarative Design.
NEW QUESTION # 138
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
Answer: A
Explanation:
The correct answer is A. Tabbing order is logical, as confirmed by the study guide. Keyboard accessibility testing evaluates whether users can navigate and operate an interface without relying on a mouse or other pointing device. One of the most important checks is whether pressing Tab and Shift+Tab moves focus through interactive controls in an order that is logical, predictable, and consistent with the visual and semantic structure of the page. For example, focus should generally move through navigation controls, form fields, buttons, and links in an understandable sequence. An unexpected jump to unrelated content can make the interface difficult or impossible to use for people who depend on keyboard navigation or assistive technologies. Option B is not a standard keyboard-navigation requirement. Keyboard actions do not need to provide audio feedback simply because they are accessible. Option C is also insufficient because accessibility cannot depend solely on a specific color to communicate interactivity or focus. Keyboard users require a perceivable focus state, but the question asks specifically what can be verified by testing the navigation sequence. Therefore, keyboard testing should verify that focus proceeds in a meaningful and usable tab order, enabling users to reach and operate interactive elements successfully.
Study Guide reference/topics: Accessibility testing, keyboard navigation, focus order, tab sequence, Testing.
NEW QUESTION # 139
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