CIS-ITSM exam dumps & CIS-ITSM prep4sure training

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. Baseline configuration
  • 2. ITSM license requirements
  • 3. Process activator features
- Service catalog and service offerings
  • 1. Variable sets and question blocks
  • 2. Catalog configuration
  • 3. Workflow editor for catalog items
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. CI classes and relationships
  • 3. Discovery integration
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA reporting and dashboards
  • 2. SLA configuration in ServiceNow
  • 3. SLA timers and pause conditions
Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Problem categorization and prioritization
  • 3. Known error database (KEB)
Incident Management15-20%- Incident creation and management
  • 1. SLA configuration and monitoring
  • 2. Incident states and workflow
  • 3. Assignment rules and escalation
- Integration with other processes
  • 1. Problem management linkage
  • 2. Change management connection
  • 3. Knowledge base integration
Knowledge Management5-10%- Knowledge base structure
  • 1. Article types and workflows
  • 2. Integration with incidents and problems
  • 3. Search and publication
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
Change Management15-20%- Change calendar and planning
  • 1. Implementation plan creation
  • 2. Conflict detection
  • 3. Change calendar configuration
- Change request lifecycle
  • 1. Risk assessment and CAB scheduling
  • 2. Change models and categories
  • 3. Approval workflows and routing
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Dashboard creation
  • 3. Metric definition and KPI setup
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. CI to asset relationship
  • 2. Asset lifecycle management
  • 3. Lease and warranty management

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Practice CIS-ITSM Exam - CIS-ITSM Sample Questions Answers

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q70-Q75):

NEW QUESTION # 70
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

Answer: B

Explanation:
https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management
/reference/prob-roles-instld-itsm-roles.html


NEW QUESTION # 71
When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

Answer: C


NEW QUESTION # 72
Which module would you use to configure Inbound Email Action?

Answer: D


NEW QUESTION # 73
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

Answer: A

Explanation:
Explanation
This data is used for conflict detection and risk assessment.


NEW QUESTION # 74
Which of the following outlines the ways changes may be related to incidents?

Answer: C


NEW QUESTION # 75
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