Oracle 1Z0-1064-26試験問題集シミュレーターパス率100％問題集

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Topic 2: Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Topic 3: Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Topic 4: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. SmartText configuration 3. Dashboards and analytics
Topic 5: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 6: Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. Scheduled processes and automation 3. SR outcomes and resolutions 4. Service catalog and category hierarchy 5. Profile options and system configuration - Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows
Topic 7: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Topic 8: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Topic 9: Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Coverage and service tiers 2. Notifications and performance tracking 3. Milestones and operating calendars

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1Z0-1064-26参考書内容、1Z0-1064-26最新テスト

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Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題 (Q49-Q54):

質問 # 49
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR milestone
B. Delete SR by SR number
C. Delete SR by SR title
D. Create SR
E. Update SR assignee

正解：A、B、D、E

質問 # 50
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

正解：C

質問 # 51
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

正解：B

質問 # 52
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Adjust permissions on all customer's profiles.
C. Adjust the inbound message filters.
D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

正解：A

質問 # 53
What is the main function of the Data Security Policies?

A. defines the actions a particular user can do
B. defines the views the application can access
C. defines the views or functionalities the user can access
D. defines the data a particular user can see and/or modify
E. defines the privileges and roles a particular user can have

正解：C

質問 # 54
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テスト用の1Z0-1064-26認定を準備する際に、1Z0-1064-26試験リファレンスのように高い効率と合格率を高めることができる学習教材はありません。 1Z0-1064-26試験の練習問題では、最も信頼性の高い試験情報リソースと最も認定された専門家の検証を提供しています。テストバンクには、実際の試験に含まれる可能性のあるすべての質問と回答、および過去の試験問題の本質と要約が含まれています。最も簡単な言語を使用して、学習者に1Z0-1064-26試験の参照を理解させ、1Z0-1064-26試験に合格するよう努めています。

1Z0-1064-26参考書内容: https://www.passtest.jp/Oracle/1Z0-1064-26-shiken.html