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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Quality and Reliability Management- Failure prevention and recovery
  • 1. Maintenance strategies and reliability improvement
    • 2. Failure measurement and impact
      • 3. Failure Mode and Effects Analysis (FMEA)
        - Total Quality Management (TQM)
        • 1. Quality assurance vs total quality
          Operations Processes and Systems- Process design and analysis
          • 1. Types of operations: manufacturing and services
            • 2. Input–transformation–output model
              - Four Vs of operations
              • 1. Variation in demand
                • 2. Volume
                  • 3. Visibility
                    • 4. Variety
                      Operations Strategy and Performance- Operations strategy development
                      • 1. Top-down vs bottom-up strategy perspectives
                        • 2. Stages of operations strategy evolution
                          - Order winners and order qualifiers
                          • 1. Competitive positioning through operations capability
                            Operations Management Concepts- Definition and scope of operations management
                            • 1. Operations as transformation process (input–transformation–output)
                              • 2. Role of operations in supply chain efficiency and effectiveness
                                - Performance objectives of operations
                                • 1. Dependability
                                  • 2. Flexibility
                                    • 3. Cost
                                      • 4. Speed
                                        • 5. Quality
                                          Performance Improvement in Operations- Performance measurement and benchmarking
                                          • 1. Setting performance targets
                                            • 2. Benchmarking techniques
                                              - Continuous improvement approaches
                                              • 1. Business process re-engineering
                                                • 2. Process improvement methodologies

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                                                  CIPS Operations Management 認定 L5M9 試験問題 (Q29-Q34):

                                                  質問 # 29
                                                  Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

                                                  正解：C

                                                  解説：
                                                  Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114


                                                  質問 # 30
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 6?

                                                  正解：B

                                                  解説：
                                                  The correct answers are as follows:


                                                  質問 # 31
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 3?

                                                  正解：C

                                                  解説：
                                                  The correct answers are as follows:


                                                  質問 # 32
                                                  An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

                                                  正解：B

                                                  解説：
                                                  3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.


                                                  質問 # 33
                                                  The Public Sector only provides Services not Goods. Is this TRUE?

                                                  正解：D

                                                  解説：
                                                  The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65


                                                  質問 # 34
                                                  ......

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