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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
Topic 2: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 3: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Topic 4: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports
Topic 5: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
- NPSP core components and data model
  • 1. Contact relationships and affiliations
  • 2. NPSP object structure and relationships
  • 3. Household and account models
Topic 6: Fundraising and Donation Management22%- Donation and payment processing
  • 1. Soft credits and matching gifts
  • 2. Payment gateway integration
  • 3. One-time and recurring donations
- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q237-Q242):

NEW QUESTION # 237
A nonprofit is rolling out a new implementation of Salesforce and NPSP containing custom code. The project go-live date is a few days before a Salesforce release. The project team has proposed developing in a sandbox on a preview instance to review new features and then deploy to production prior to the release date.
Which important consideration should the consultant discuss with the project team?

Answer: A

Explanation:
When rolling out a new implementation of Salesforce and NPSP containing custom code, especially near a Salesforce release date, it's critical to consider the following points about using a preview sandbox:
API Version Differences:
The API version in the preview sandbox may differ from the production instance. This difference can cause inconsistencies or issues when deploying code developed or tested in the preview environment to the production environment.
It's essential to test the compatibility of your custom code and integrations with the new API version in the preview sandbox to ensure they work seamlessly once the Salesforce release is live in production.
Project Planning:
Ensure that any development or testing done in the preview sandbox accounts for potential changes introduced by the new release. Plan for additional testing post-release to verify everything functions as expected.
Deployment Strategy:
Develop a clear deployment strategy that includes thorough testing and validation in both the preview sandbox and a post-release production environment.
Salesforce Release Notes
Salesforce Sandbox Preview Guide


NEW QUESTION # 238
A nonprofit organization is retiring its legacy donor, donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool should be used to create all of the records at once?

Answer: B

Explanation:
To load 45,000 records into Salesforce from a single flat file:
Data Loader: This tool is designed for bulk data import and export, handling large volumes of records efficiently. It supports complex data mappings and transformations required for importing donor, donation, and payment processing records.
Large Volume Handling: Data Loader can process up to millions of records, making it suitable for the task at hand.
Using Data Loader ensures that the records are imported accurately and efficiently, with the ability to handle data transformations as needed.
Salesforce Data Loader Documentation
Salesforce Trailhead: Data Management Tools


NEW QUESTION # 239
How can a gift officer determine if an acknowledgment letter was sent for a donation?

Answer: C

Explanation:
To determine if an acknowledgment letter was sent for a donation, the best approach is to check the "Acknowledgement Status" picklist value on the Opportunity object. Here's how you can do it:
Navigate to the Opportunity Object:
Go to the App Launcher and find Opportunities.
Add the Acknowledgement Status Field:
Ensure that the "Acknowledgement Status" field is included in the Opportunity page layout.
Navigate to Setup.
In the Object Manager, select Opportunity.
Go to Page Layouts and add the "Acknowledgement Status" field to the relevant layout if it is not already there.
Review the Acknowledgement Status:
Open the Opportunity record for the donation in question.
Look for the "Acknowledgement Status" field to see if it indicates that the acknowledgment letter has been sent.
Automate Tracking (Optional):
Use workflows or Process Builder to update the "Acknowledgement Status" automatically when certain conditions are met, such as when a task related to sending an acknowledgment letter is marked complete.
Salesforce Nonprofit Success Pack (NPSP) Documentation: Managing Acknowledgments Salesforce Trailhead: Opportunities and Donations


NEW QUESTION # 240
A nonprofit's system admin has seen this error message multiple times:
Npsp,TDTMCContact:execution of AfterUpdate caused by : System,SObjectException:Invalid field gender_c Contect (npsp) How should the admin troubleshoot this?

Answer: C

Explanation:
To troubleshoot the error message "Npsp,TDTMCContact
of AfterUpdate caused by : System,SObjectException
field gender_c Contact (npsp)," the admin should:
Check for Invalid Values:
The error indicates that there might be invalid values in the gender field on Contact records.
Review the values in the gender field across the Contact records to ensure they conform to the expected values (e.g., Male, Female, Non-binary).
Steps to Verify and Correct Values:
Use Salesforce reports or data export tools to extract Contact records with gender values.
Check for any discrepancies or invalid entries.
Correct the invalid values by updating the records with appropriate values.
Review Field Mappings and Settings:
Ensure that any field mappings related to the gender field in Relationship settings or Reciprocal Relationships are correctly configured.
By ensuring the gender field values are valid, the admin can resolve the error and ensure smooth execution of the after-update trigger.
Salesforce Help: Managing Custom Fields
Nonprofit Success Pack (NPSP) Documentation: Relationship and Gender Field Settings


NEW QUESTION # 241
A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field.
What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users'?

Answer: A

Explanation:
To ensure that a subset of users can fully access the government-issued personal identification numbers stored in encrypted fields on Contact records, you must enable the "View Encrypted Data" permission in a permission set. This permission allows users to see the actual encrypted data instead of a masked value.
Steps to Enable:
Create or Edit a Permission Set:
Navigate to Setup -> Permission Sets.
Create a new permission set or edit an existing one.
Enable View Encrypted Data:
In the permission set, go to System Permissions.
Enable the "View Encrypted Data" permission.
Assign Permission Set:
Assign the permission set to the appropriate users who need to access the encrypted data.
Salesforce Help: Encrypt Custom Fields
Salesforce Trailhead: Data Security and Encryption


NEW QUESTION # 242
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