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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Management Concepts	- Performance objectives of operations 1. Flexibility 2. Dependability 3. Cost 4. Quality 5. Speed - Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness
Topic 2: Performance Improvement in Operations	- Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies - Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets
Topic 3: Operations Processes and Systems	- Four Vs of operations 1. Visibility 2. Variation in demand 3. Variety 4. Volume - Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services
Topic 4: Quality and Reliability Management	- Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement - Total Quality Management (TQM) 1. Quality assurance vs total quality
Topic 5: Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution

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CIPS Operations Management Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which of the following is not an example of Statistical Process Control?

A. Histogram
B. Scatter Diagram
C. Check Sheet
D. Flowchart

Answer: D

Explanation:
A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.

NEW QUESTION # 54
Managing Events and Relationships is a key application of Operations Management in which sector?

A. manufacturing
B. finance
C. retail
D. agriculture

Answer: C

Explanation:
The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.

NEW QUESTION # 55
Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

A. customer complaints
B. loss of credibility
C. decreased market share
D. wasted resources
E. downtime

Answer: D,E

Explanation:
3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.

NEW QUESTION # 56
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A. bridge theory
B. brick-laying theory
C. sand cone theory
D. wave theory

Answer: C

Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.

NEW QUESTION # 57
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A. responsiveness
B. assurance
C. empathy
D. tangibles

Answer: A

Explanation:
Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58

NEW QUESTION # 58
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