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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security25%- Security practices
  • 1. Wireless security and encryption
    • 2. Authentication and access control
      - Threats and vulnerabilities
      • 1. Malware types
        • 2. Social engineering attacks
          Topic 2: Operational Procedures22%- Professionalism and communication
          • 1. Documentation procedures
            • 2. Customer service best practices
              - Safety and environmental procedures
              • 1. E-waste handling
                • 2. Safety and compliance
                  Topic 3: Operating Systems31%- Windows OS installation, configuration, and management
                  • 1. Command-line tools (basic administration)
                    • 2. Windows tools and utilities
                      - Other operating systems
                      • 1. macOS basics
                        • 2. Linux fundamentals
                          Topic 4: Software Troubleshooting22%- Device and application troubleshooting
                          • 1. Peripheral issues
                            • 2. Performance optimization
                              - Common OS issues
                              • 1. Boot issues and recovery
                                • 2. Application crashes and errors

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q15-Q20):

                                  NEW QUESTION # 15
                                  A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?

                                  Answer: C

                                  Explanation:
                                  Online collaboration tools (for example, Microsoft 365/OneDrive, Google Workspace/Drive) typically store documents in cloud storage and rely on a sync client to make those files appear locally on each device. If the user can't see the document on the laptop, the most direct remediation is to synchronize the remote (cloud) folder so the document downloads to the laptop and stays consistent across devices. The All-in-One guide explains that productivity platforms are "designed to be synchronized across multiple devices," allowing work to be paused on one device and resumed on another, and that many sync problems come down to configuration or a partial sync that leaves data not fully downloaded. It also notes that enabling/adjusting synchronization settings is often the fix. Quentin Docter similarly describes synced files becoming accessible through File Explorer once server/client synchronization is configured and highlights "Documents" as a common sync data type. Mike Meyers reinforces that file services like OneDrive/Google Drive use an installed app on each device to specify what gets synchronized.
                                  References: Quentin Docter - CompTIA A+ Complete Study Guide (syncing files/data and documents); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (cross-platform productivity sync and synchronization issues); Mark Soper - Mike Meyers' A+ Lab Manual (file transfer/sync services and per- device sync apps).


                                  NEW QUESTION # 16
                                  A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?

                                  Answer: C

                                  Explanation:
                                  Setting a BIOS (or UEFI) supervisor password restricts access to firmware settings, including enabling or disabling virtualization technology. Only those with the password - presumably administrators - can enter the BIOS setup and make that change.


                                  NEW QUESTION # 17
                                  A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?

                                  Answer: C

                                  Explanation:
                                  Streaming HD video requires substantial network throughput, typically several Mbps. With only a
                                  3G connection showing two bars, the available bandwidth is likely too limited or inconsistent to sustain an HD stream, resulting in timeouts.


                                  NEW QUESTION # 18
                                  A technician is working to restore a customer's access to a website. Which of the following commands should the technician use to determine the point of failure?

                                  Answer: A

                                  Explanation:
                                  Tracert traces the path packets take to reach a destination and shows where the connection fails, allowing the technician to identify the specific network hop causing the website access issue.


                                  NEW QUESTION # 19
                                  A technician is selecting a remote access method so users can securely access Linux and Windows servers when working from home. Which of the following should the technician choose to best meet this requirement?

                                  Answer: C

                                  Explanation:
                                  A virtual private network provides secure, encrypted remote access to internal resources across both Linux and Windows systems, making it the best choice for remote users connecting from home.


                                  NEW QUESTION # 20
                                  ......

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