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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Communication and rollout planning - User adoption strategies - Training and enablement planning | |
| Topic 2: Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
| Topic 3: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 4: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls |
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NEW QUESTION # 34
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?
Answer: B
Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.
NEW QUESTION # 35
During a Slack implementation project, who is primarily responsible for configuring the Slack workspace settings in line with the client's security policies?
Answer: D
Explanation:
The Partner's consultant, who has expertise in Slack implementations, should take the lead in configuring the workspace settings. However, it's crucial that this is done with the oversight and input from the client's IT team to ensure that the settings align with the client's security policies and internal requirements.
NEW QUESTION # 36
You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?
Answer: B
Explanation:
The activity that would not be included is Grid design . The client is on a Slack Business+ plan, not Enterprise Grid. Grid design applies when designing an Enterprise organization that may contain multiple workspaces, workspace access levels, multi-workspace channels, and centralized org-level administration. A Business+ engagement can still require discovery, governance recommendations, and channel strategy because the customer has more than 200 employees, works with external partners, and wants organized collaboration. However, it does not require an Enterprise Grid architecture unless the client is moving to an Enterprise plan. Option A is required because the consultant still needs to understand business goals, user groups, external collaboration, and pain points. Option B is still relevant because policies and admin responsibilities matter on Business+. Option D is central because channel naming, channel purpose, external collaboration, and social/community channels are directly tied to the client's vision. Slack's Enterprise documentation distinguishes Enterprise organization capabilities such as multiple workspaces and multi- workspace channels from standard workspace administration.
Reference topic: Grid Design - plan eligibility, Enterprise Grid architecture, and when grid design is in scope.
NEW QUESTION # 37
A company is planning to migrate from an older communication platform to Slack. What is the most important initial step in this process?
Answer: A
Explanation:
The initial and most crucial step in migrating to Slack is to conduct a comprehensive assessment of the existing communication platform, including current workflows and user needs. This assessment provides the necessary insight to develop a tailored migration strategy that addresses specific organizational requirements.
NEW QUESTION # 38
A large organization is concerned about protecting sensitive information within Slack. Which org level security setting is most effective in preventing data breaches?
Answer: A
Explanation:
Integrating a Data Loss Prevention tool is the most effective in protecting sensitive information as it monitors and controls data transfer, preventing potential breaches.
NEW QUESTION # 39
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