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The ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. ITILFNDv4 Exam Duration is 60 minutes, and candidates must score 65% or higher to pass the exam. ITILFNDv4 exam covers the key concepts and principles of ITSM, including the four dimensions of service management, the service value system, the ITIL guiding principles, and the ITIL practices. The ITIL 4 Foundation Exam is available in multiple languages and can be taken online or at an authorized testing center.

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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is an important certification exam for individuals who want to build a career in ITSM. ITIL 4 Foundation certification can help individuals to gain a better understanding of ITSM concepts, improve their skills, and enhance their career prospects.

EXIN ITIL 4 Foundation Sample Questions (Q71-Q76):

NEW QUESTION # 71
Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Reports
B. Assumptions
C. Risk management techniques
D. Source data

Answer: D

NEW QUESTION # 72
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Keep is simple and practical
B. Focus on value
C. Progress iteratively with feedback
D. Start where you are

Answer: D

NEW QUESTION # 73
Which statement about managing incidents is CORRECT?

A. The 'incident management' practice should use a single process regardless of the impact of the incident
B. Incidents with the lowest impact should be resolved first
C. Low impact incidents should be resolved efficiently so the resource required is reduced
D. Low impact incidents should be resolved efficiently, making logging unnecessary

Answer: C

NEW QUESTION # 74
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A. As a problem
B. As an event
C. As a service request
D. As a change request

Answer: A

NEW QUESTION # 75
Which 'service level management' activity helps staff to deliver a more business-focused service?

A. Creating targets based on the percentage of uptime of a service
B. Using complex technical terminology in service level agreements (SLAs)
C. Understanding the ongoing requirements of customers
D. Measuring low-level operational activities

Answer: C

NEW QUESTION # 76
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