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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 2: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 3: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 4: Inventory and Order Management | 10% | - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests |
| Topic 5: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses - Apply the appropriate product and price book configurations for a scenario |
| Topic 6: Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity |
| Topic 7: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 8: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
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Passing the Agentforce Field Service and Operations Consultant (FS-Con-101) exam requires the ability to manage time effectively. In addition to the Salesforce FS-Con-101 exam study materials, practice is essential to prepare for and pass the Salesforce FS-Con-101 Exam on the first try. It is critical to do self-assessment and learn time management skills.
NEW QUESTION # 109
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Answer: C,D
NEW QUESTION # 110
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?
Answer: D
Explanation:
For this scenario, Salesforce Field Service should use one Product Item with serialized units in the related list.
The locks are serialized inventory because every physical unit has a unique identifier. The Product Item represents the stock at the technician ' s van Location, and the Serialized Products related list stores each individual serial number.
Inventory design should also preserve pricing and traceability. Price Books and Price Book Entries supply commercial pricing, while serialized inventory gives unit-level identity when individual items must be tracked. Product Requests and Product Transfers manage replenishment and movement rather than the underlying job structure.
The alternatives address different parts of the Field Service model. A quantity-only Product Item would lose individual traceability, and serial numbers in Notes are unstructured and cannot participate properly in serialized-inventory transactions.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Serialized Products; Product Items; van stock; serial-number tracking.
NEW QUESTION # 111
When completing a Work Order in the field, the Technician needs to capture twoSignatures to ensure compliance.
Which steps are needed to configure the signature capture?
Answer: A
Explanation:
The correct configuration is Signature Types and Signature Blocks on the Service Report Template. For multiple signatures, define the relevant Signature Types and place a separate Signature Block for each type on the Service Report Template. The technician can then collect the required approvals when the report is generated in Field Service Mobile.
When comparing Salesforce Mobile with Field Service Mobile, the latter should be treated as an operational field-work client rather than a generic CRM client. Its offline capabilities, appointment-centric experience, signature/report functions, geolocation controls, and technician-specific actions are the features that should drive the configuration decision.
The alternatives address different parts of the Field Service model. Separate Service Reports, custom fields, or a custom Flow are unnecessary when the native Service Report signature model already supports multiple signature roles.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Service Reports; Signature Types; Signature Blocks.
NEW QUESTION # 112
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Answer: C
Explanation:
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References:https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 113
Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?
Answer: C
Explanation:
For this scenario, Salesforce Field Service should use the standard Asset Install Date. An Asset represents the customer-installed product instance, and its standard Install Date records when that instance was installed.
Reporting on this field directly answers how many products were installed during a selected period.
This distinction is important for reporting and maintenance because the organization often needs to know not merely what type of product was sold, but which serialized or installed unit changed status, location, parentage, or replacement state and which service work was performed against it.
The alternatives address different parts of the Field Service model. Field History Tracking audits changes rather than providing the primary installation date, Work Orders represent service activity, and a custom field on Products Consumed would duplicate a standard Asset capability.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Assets - Assets; Install Date; installed-base reporting.
NEW QUESTION # 114
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