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| Section | Objectives |
|---|---|
| Cisco Tools and Platforms | - Partner and quoting systems - Cisco ordering and subscription management tools |
| Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Renewals and Subscription Lifecycle | - Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics |
| Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Customer Success and Value Realization | - Value tracking and expansion opportunities - Customer adoption and success planning |
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NEW QUESTION # 78
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
Answer: C
NEW QUESTION # 79
When renewing a contract with a customer, which action is important?
Answer: A
Explanation:
When renewing a contract with a customer, it is important to validate their business needs and ensure that the current solution is still meeting their expectations and goals. By validating their business needs, you can demonstrate your understanding of their situation, identify any gaps or challenges they are facing, and propose any improvements or enhancements that can add value to their experience. Validating their business needs can also help you build trust and loyalty with the customer, as well as uncover any opportunities for upselling or cross-selling additional products or services that can benefit them.
NEW QUESTION # 80
What should the RM do to ensure continuity during the Execution phase after the order is successfully booked?
Answer: B
Explanation:
Once the renewal order has been successfully booked, the RM must ensure that the completed transaction transitions cleanly into the next lifecycle and renewal cycle. The appropriate action is therefore to notify the account team and update the relevant internal systems with the newly booked contract information.
Cisco ' s Renewals Manager framework treats renewal as an ongoing lifecycle discipline rather than a single transactional event. The RM serves as the renewal lead across the lifecycle and must maintain alignment among Sales, Customer Success, Operations, and other stakeholders. Following booking, accurate communication and system updates ensure that the new contract dates, entitlement status, renewal baseline, and customer information are available for subsequent adoption monitoring, Installed Base management, and future renewal planning.
Option A is incorrect because immediately creating the next CCW-R renewal quote is premature; future quoting should occur according to the appropriate renewal timeline and validated Installed Base. Option C is incomplete because simply archiving documentation and closing the opportunity does not establish lifecycle continuity. Option D concerns performance reporting rather than the operational transition following booking.
The key concept is Execution/Continuity: after commercial completion, the RM must ensure that stakeholders and systems accurately reflect the renewed relationship so that the next lifecycle cycle begins with reliable information and clear ownership.
Therefore, B is correct.
NEW QUESTION # 81
Which statement best summarizes the intended outcome of the Success Plan?
Answer: B
NEW QUESTION # 82
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
Answer: A
NEW QUESTION # 83
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