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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Evaluate data volume and platform constraints - Align requirements to native features or external solutions
Topic 2: Planning and Design	60%	- Prioritize and size user stories - Decompose commercial products for implementation - Design scalable product catalog models - Develop data migration strategies - Design order fulfillment orchestration flows - Create quoting and order capture processes - Design asset management and MACD workflows
Topic 3: Delivery	16%	- Align architecture and order components - Execute data migration plans - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Are there customer specific offerings?
B. Which of the provided products are still actively sold?
C. Can we rationalize products to a smaller number?
D. Which of the products are inactive?

Answer: B,D

Explanation:
When migrating product data from a legacy system to Salesforce Communications Cloud, it ' s essential to identify inactive products (A) and those still actively sold (D) to ensure that only relevant and current products are included in the new system. This rationalization helps streamline the product catalog and ensures that the migrated data aligns with current businessneeds.References:Salesforce product catalog management best practices and data migration guidelines.

NEW QUESTION # 24
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location
B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
D. Use the CPQ multisite feature and group the service locations and create orders for each group

Answer: A,B,C

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 25
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Answer: D

NEW QUESTION # 26
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Answer: B,C

Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.

NEW QUESTION # 27
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Inform the business that data migration is completed and errors resolved in development
C. Raise support case to retrieve a data load report to summarize the data load.
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Answer: A,D

Explanation:
Once the data load is completed in production, it ' s crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.

NEW QUESTION # 28
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