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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

Answer:

Explanation:
Onboard and Co-create

NEW QUESTION # 21
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

A. service management
B. Portfolio management

Answer: B

NEW QUESTION # 22
Which statement about service requests is CORRECT?

A. Service requests require approval from senior management
B. Service requests are always handled as incidents
C. Service requests are only applicable for IT-related needs
D. Service requests are submitted via agreed channels

Answer: D

NEW QUESTION # 23
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

A. Implementing resource optimization tools
B. Monitoring service availability
C. Analyzing patterns of business activity
D. Creating new service level agreements

Answer: B

NEW QUESTION # 24
Which statement BEST describes the role of IT staff in risk management?

A. When IT services fail because of unidentified risk, responsible staff must be held accountable
B. IT risk management is a specialized skill and should be performed only by specially trained staff
C. IT staff cannot be relied on to objectively identify potential risks in their work
D. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks

Answer: D

NEW QUESTION # 25
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