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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 2: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels
Topic 3: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 5: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 6: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers

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Salesforce Certified Slack Consultant Sample Questions (Q82-Q87):

NEW QUESTION # 82
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A. Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
B. Open the #plz admin channel and send a message requesting support to archive the existing channel.
C. Direct message (DM) a workspace admin and request the archive/unarchive link.
D. Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.

Answer: D

Explanation:
The correct answer is D . The question asks for the most automated archive/unarchive request process. A channel workflow is the clear automation mechanism because it gives employees a structured request path instead of relying on free-form messages or direct admin intervention. In a well-designed support channel such as #plz-admin , users can open the channel workflows, select the archive/unarchive workflow, provide the required details, and route the request to the appropriate admin or approval process. Option A uses the wrong support-channel pattern and is only a manual message. Option B creates a private dependency on a workspace admin and does not scale. Option C is also manual and the channel name is malformed as #plz admin instead of a clean hyphenated Slack channel name. Option D uses the correct channel naming convention and applies Workflow Builder to standardize intake, reduce admin back-and-forth, and make the archive/unarchive process repeatable.
Reference topic: Channel Strategy - admin request channels, Workflow Builder automation, channel archive process, support-channel naming, and scalable user request management.

NEW QUESTION # 83
You are in the middle of a Slack migration for a client and the management team requests an update on the migration status. What is the most appropriate way to provide this update?

A. Wait until the migration is completely finished before providing any update to avoid unnecessary disturbances
B. Prepare a detailed report including the progress made, any challenges encountered, and the next steps, and present it in a scheduled meeting
C. Send an informal, brief email update only to the team leader
D. Provide a brief, high-level update verbally in an impromptu meeting

Answer: B

Explanation:
Providing a detailed report in a scheduled meeting is the most effective way to update the management team. This approach ensures that they are fully informed about the migration's progress, any challenges faced, and what the next steps are. It allows for transparency and the opportunity for feedback or input from the management team.

NEW QUESTION # 84
When nearing the completion of a Slack migration, what is an essential final step to ensure a successful transition?

A. Advise the client to independently handle any post-migration issues to build their problem-solving capacity
B. Cease all communication with the client immediately after the migration to encourage independence
C. Remove all data from the old platform immediately after migration
D. Provide comprehensive post-migration support, including troubleshooting, additional training, and feedback collection

Answer: D

Explanation:
Offering extensive post-migration support is crucial for a successful transition. This includes providing troubleshooting assistance, additional training tailored to the client's needs, and collecting feedback to address any ongoing concerns or challenges. Such support ensures that the client is well-equipped to use Slack effectively and any issues are promptly resolved.

NEW QUESTION # 85
A team member is experiencing difficulty in finding specific past messages in a busy Slack channel. What is the most effective advice to give them for locating these messages?

A. Recommend that they manually scroll through the entire channel history until they find the messages
B. Guide them to use Slack's search functionality with specific keywords, dates, or users involved in the conversation
C. Advise them to delete and rejoin the channel to refresh their message history
D. Tell them to forget about the old messages and ask for the information again in the channel

Answer: B

Explanation:
The most effective way to locate specific past messages in a busy Slack channel is to use Slack's search functionality with relevant keywords, dates, or user names. This approach allows for quickly narrowing down the search and finding the needed information efficiently.

NEW QUESTION # 86
A user is having trouble finding specific past messages in a Slack channel. What is the most effective method they should use to locate these messages?

A. Utilize Slack's search functionality with specific keywords or phrases, dates, or the user who posted the message
B. Ask all members of the channel to search for and resend the message
C. Rely on memory to recall when the message was posted and manually scroll through the channel
D. Email the Slack support team to retrieve the message for them

Answer: A

Explanation:
The most effective way to locate specific past messages in Slack is to use the platform's search functionality. By inputting specific keywords or phrases, dates, or the name of the user who might have posted the message, users can quickly and efficiently find the information they are looking for.

NEW QUESTION # 87
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