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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 2: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 3: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 4: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 5: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q52-Q57):

NEW QUESTION # 52
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.
B. The User Group selected for authoring articles has been set to 'External".
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. The Base Locale for the articles has not been enabled in the correct language.

Answer: A

NEW QUESTION # 53
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 54
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

Answer: D

NEW QUESTION # 55
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Answer: B

NEW QUESTION # 56
What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.
B. Use Application Composer to configure warning emails about milestone compliance events.
C. Create an ESS job to Aggregate Service Requests.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: A,C,D

NEW QUESTION # 57
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