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| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
| OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
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NEW QUESTION # 78
A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?
Answer: B
Explanation:
Flyout Action Overview: A Flyout Action in FlexCards is an interactive feature that displays a pop- up panel (flyout) when triggered, typically by a button or link. This flyout can contain a child FlexCard, OmniScript, or custom content, showing additional details or enabling actions related to the parent card's data.
NEW QUESTION # 79
Which statement best describes the relationship between OmniScripts and FlexCards?
Answer: B
Explanation:
FlexCards commonly include Action elements that launch OmniScripts (e.g., "File a Claim"), and OmniScripts can embed FlexCards within a Step to display contextual information during a guided process.
NEW QUESTION # 80
A business process requires the user to upload a file in the OmniScript. The file ID needs to be linked to the parent record being created. Which approach ensures the link is established correctly?
Answer: B
Explanation:
The parent record's Salesforce ID is required to create the correct relationship between the uploaded file and the newly created parent record. Therefore, the Data Mapper Load that creates the parent record must return/output the new record ID so the OmniScript or subsequent data action can use it to link the file properly. OmniScripts can support file upload use cases, so option B is false. A Data Mapper Extract cannot search the user's local computer; it retrieves Salesforce data. The link is not guaranteed automatically in every multi-step process unless the parent record ID is available and passed into the file-linking step. Salesforce Data Mapper Load examples show that linking related records requires carrying the created parent ID into the related mapping/linking process.
NEW QUESTION # 81
A company is designing a new console for contact center agents. The cards in the console need to display the following:
- "Ope"; cases with case description, case open date, case type,
assigned to and priority fields. Open should be highlighted with a red
border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Close"; cases with case description, resolution, case closed date
fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
Answer: B
Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format. The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status
NEW QUESTION # 82
Which statement accurately describes how upgrades are handled for the Standard OmniStudio runtime environment?
Answer: D
Explanation:
The Standard OmniStudio runtime is part of the Salesforce platform runtime model, so upgrades are aligned with Salesforce seasonal releases. This is different from the older managed-package model, where package installation and migration activities were more common. The key benefit of the standard runtime is reduced operational maintenance: customers receive platform improvements through normal Salesforce release delivery rather than manually installing package updates. Administrators do not initiate these upgrades from OmniStudio Settings, and consultants do not download patches from AppExchange for each seasonal update. A package installation link describes a managed-package deployment approach, not the standard runtime upgrade model. Salesforce release documentation identifies OmniStudio standard-runtime behavior as part of the Salesforce release lifecycle and distinguishes it from managed-package migration and component handling.
NEW QUESTION # 83
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