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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Discovery | 13% | - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering |
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37. Frage
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
Antwort: B
Begründung:
The designer should describe SLDS styling hooks as custom CSS properties that can easily style base and custom components. Styling hooks are placeholders in the SLDS style sheet that allow developers to customize the look and feel of their Lightning components by using the corresponding CSS custom properties. For example, the developer can change the background color of a button by setting the value of the --slds-c-button-brand-color-background custom property. Styling hooks are especially useful when working with web components and shadow DOM, as they enable component-level customizations without affecting the global styles. Styling hooks also provide consistency and performance benefits, as they leverage the SLDS design tokens and the native browser support for CSS custom properties.Reference:
:Styling Hooks - Lightning Design System
:SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
:SLDS Styling hooks in Lightning web components - Forcetrails
The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styles_hooks
38. Frage
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers
Antwort: C,D,E
Begründung:
These three features allow fields to be available when viewing a record in Salesforce.
Ahighlights paneldisplays key fields at the top of a record page in Lightning Experience. It can be customized to show the most important information for each object.
Acompact layoutdetermines which fields appear in the highlights panel, the list view hover, and the Salesforce app. It can be assigned to different record types and profiles.
Alist viewdisplays a set of records that meet specified filter criteria. It can be sorted and filtered by different fields, and users can select which fields to display in the list view.
[Customize the Highlights Panel]
[Create and Assign Compact Layouts]
[Create and Customize List Views]
39. Frage
Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
Antwort: C
Begründung:
The study guide identifies A. Standard Person Account Object as the correct answer for representing the bank's individual customers.
The decisive detail is that the bank serves individual customers rather than corporate or business customers.
The Person Account model is therefore the representation selected by the guide because it is intended for circumstances where the customer relationship centers on an individual person rather than a company.
The financial advisor must also be able to open that customer's Salesforce record and see associated potential business opportunities. The selected account model gives the solution a customer-centered record around which those sales relationships can be organized.
Option B, Lead, represents a different stage of the sales relationship. The scenario describes customers whose records advisors already need to access rather than merely prospective individuals awaiting conversion.
Option C, Opportunity, represents potential business or a sales transaction rather than the person who is the customer. Opportunities can be associated with the customer record, but they cannot substitute for it.
The underlying UX/data-model lesson is that the Salesforce entity should reflect the real-world subject users think about. For a bank serving individuals, the guide specifies the Person Account model.
Study Guide reference/topics: Person Accounts, individual customers, Sales Cloud, Salesforce data modeling, Declarative Design.
40. Frage
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
Antwort: A
Begründung:
The uploaded study guide identifies B. Grid as the correct SLDS utility.
The requirement describes a responsive layout in which content must adapt as available screen width changes.
Elements may occupy multiple columns on wider screens and then wrap into additional rows when horizontal space becomes constrained.
A Grid system is designed precisely for this type of flexible page structure. It allows designers and developers to organize content into responsive rows and columns rather than relying on fixed positioning.
Option A, Float, can affect how individual elements position themselves relative to surrounding content, but it does not provide the structured, flexible responsive-layout system required by the scenario.
Option C, Alignment, controls positioning or distribution of content but does not itself define the responsive column-and-row layout architecture described.
The underlying UX principle is that responsive design should adapt the interface to varying screen sizes without requiring a completely separate page for each device. A grid gives the layout a systematic structure for resizing, wrapping, and repositioning content while retaining hierarchy.
Therefore, when the design requirement explicitly describes columns that can expand and wrap into new rows, the SLDS Grid utility is the appropriate solution.
Study Guide reference/topics: SLDS Grid, responsive design, flexible layouts, columns and rows, Salesforce Lightning Design System.
41. Frage
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
Antwort: A
Begründung:
The correct answer is A. Tabbing order is logical, as confirmed by the study guide. Keyboard accessibility testing evaluates whether users can navigate and operate an interface without relying on a mouse or other pointing device. One of the most important checks is whether pressing Tab and Shift+Tab moves focus through interactive controls in an order that is logical, predictable, and consistent with the visual and semantic structure of the page. For example, focus should generally move through navigation controls, form fields, buttons, and links in an understandable sequence. An unexpected jump to unrelated content can make the interface difficult or impossible to use for people who depend on keyboard navigation or assistive technologies. Option B is not a standard keyboard-navigation requirement. Keyboard actions do not need to provide audio feedback simply because they are accessible. Option C is also insufficient because accessibility cannot depend solely on a specific color to communicate interactivity or focus. Keyboard users require a perceivable focus state, but the question asks specifically what can be verified by testing the navigation sequence. Therefore, keyboard testing should verify that focus proceeds in a meaningful and usable tab order, enabling users to reach and operate interactive elements successfully.
Study Guide reference/topics: Accessibility testing, keyboard navigation, focus order, tab sequence, Testing.
42. Frage
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