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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Certificate Validity Period: | 2 years |
| Passing Score: | 78% |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 + applicable taxes |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based questions |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Available Languages: | German, French, Japanese, English, Portuguese (Brazil), Spanish |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Certified Service Cloud Consultant certification is a valuable credential for professionals who want to advance their careers in customer service management. Salesforce Certified Service cloud consultant certification demonstrates the candidate's expertise in designing and implementing scalable, efficient, and effective customer service solutions using the Salesforce platform. Salesforce Certified Service cloud consultant certification also validates the candidate's ability to manage service level agreements, optimize customer service processes, and provide excellent customer service to clients.
NEW QUESTION # 271
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers
Answer: A,C,E
NEW QUESTION # 272
Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support.
When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?
Answer: B
Explanation:
Tailoring the objects to expose specific customer data is crucial when setting up Service Cloud to ensure that service agents have access to the right customer information. Customizing objects and fields in Salesforce allows organizations to align the CRM with their unique business processes and customer data requirements.
By carefully configuring these objects, businesses can ensure that service agents have all the necessary information at their fingertips to provide personalized and efficient customer support. This customization can include creating custom objects to store unique customer data, customizing standard objects to include relevant fields, and setting up record types and page layouts to present the most pertinent information to agents based on the context of the customer interaction.
NEW QUESTION # 273
Which configuration item must be created when implementing Lightning Knowledge?
Answer: C
NEW QUESTION # 274
Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below.
* 2.000 agents are implemented globally 24/7 operations
* Open case data will be migrated from a legacy system
* New cases will be created in one system only
Which deployment method should be recomended?
Answer: A
NEW QUESTION # 275
A company receives support requests through a variety of email addresses and web forms for different parts of
the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate
representatives?
Answer: A
NEW QUESTION # 276
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