ITIL-4-CDS Exam Flashcards - Quiz 2026 First-grade ITIL-4-CDS: ITIL 4 Specialist: Create, Deliver and Support Fresh Dumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Topic 1: Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Service value system integration 2. Value streams and workflows
Topic 2: Create, Deliver and Support Practices	- Supporting management practices 1. Problem management 2. Knowledge management 3. Incident management 4. Change enablement 5. Service desk - Service performance and quality 1. Monitoring and measurement 2. Continual improvement
Topic 3: Organizational Structure and Teams	- Team culture and collaboration 1. Workforce planning and development 2. Team capabilities and competencies
Topic 4: Value Stream Design and Development	- Designing service value streams 1. Customer journey mapping 2. Service design considerations
Topic 5: Prioritization and Work Management	- Work planning and prioritization 1. Backlog management 2. Capacity and demand management
Topic 6: Information and Technology	- Supporting technologies 1. Automation and tool integration 2. Service management technologies

>> ITIL-4-CDS Exam Flashcards <<

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q41-Q46):

NEW QUESTION # 41
An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

A. Service integration and management' is independent of the organization's value streams
B. Service integration and management' cannot be used in an organization that uses value streams
C. 'Service integration and management' creates a separate value stream for each supplier
D. 'Service integration and management' manages multiple suppliers in a single value stream

Answer: D

NEW QUESTION # 42
An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

A. Include user experience and perception in the scope of testing and involve multiple teams
B. Delegate to the vendor testing of the terminals and the card payment system
C. Focus testing solely on user experience and delegate it to operational teams
D. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers

Answer: A

NEW QUESTION # 43
What should an organization consider when deciding to retain or outsource specific IT services?

A. Cultural barriers and associated risks
B. Immediate staff reduction
C. Short-term cost optimization
D. Transfer of responsibility for highly tailored services

Answer: A

NEW QUESTION # 44
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Understand which steps contribute least to the support of the service
B. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
C. Identify the activities which could be improved by the use of automation
D. Understand the situations in which incidents and service requests will be initiated

Answer: D

NEW QUESTION # 45
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A. Continuous delivery
B. Change enablement
C. Continuous integration
D. Continuous deployment

Answer: C

NEW QUESTION # 46
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