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| Section | Weight | Objectives |
|---|---|---|
| Appian Software Development Lifecycle (SDLC) | 22% | - Identify use cases for various environments - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) - Recognize the roles and associated responsibilities of team members - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Differentiate between various stages of the Appian SDLC - Explain the different agile scrum ceremonies - Evaluate the test scenario before user acceptance testing (UAT) |
| User Story Creation | 14% | - Categorize user stories and collect appropriate requirements based on categorization - Explain the different components of a story (e.g., description, acceptance criteria, dependency) - Identify the story status (e.g., Draft, Defined, Done) - Work with the Product Owner in managing product backlog - Illustrate the standard user story format |
| Business Process Modeling | 20% | - Explain the most common gateway types in the Appian Process Modeler - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Illustrate the best method to clearly define user roles when creating a process model diagram - Describe the benefits of creating a future state process model with SMEs - Identify automation opportunities from a given process - Specify which nodes would or would not be used in a given scenario - Identify common Business Process Model Notation (BPMN) elements |
| Introduction to the Appian Platform | 24% | - Recognize different Appian user experiences - Identify the purpose of each Appian object - Design the user experience (in collaboration with the development team) - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Describe common Appian use cases (platform capabilities) - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Recognize role-based application security |
| Requirements Gathering | 20% | - Identify and manage requirement dependencies and constraints - Document and validate business requirements - Translate business needs into Appian-specific requirements - Describe techniques for eliciting requirements (interviews, workshops, observation) - Identify key stakeholders and their roles in the requirements process |
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NEW QUESTION # 35
A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?
Answer: D
Explanation:
A records-centric design is the best approach to address this use case in Appian. This design allows users to interact with data through a central record type, with related actions enabling them to perform tasks like uploading documents, sending communications, and approving cases at any time or out of order.
Records-Centric Design:
This approach centralizes all related data and actions around a specific record type.
Users can trigger related actions such as document uploads or approvals directly from the record, ensuring flexibility and a user-friendly interface.
Why Not Other Options?:
A and B. Reports and dashboards are useful for visualizing data but are not as flexible for handling the ad-hoc and out-of-order activities described.
C . A sequential workflow is too rigid for a process where tasks need to be done out of order.
References:
Appian Documentation on Records: Records in Appian
Appian Community Success Guide: Designing Record-Centric Applications
A records-centric approach leverages Appian's strengths, providing a flexible and intuitive solution for complex workflows.
NEW QUESTION # 36
A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.
What is the best way to implement this requirement?
Answer: A
Explanation:
For intelligent and automated routing of complex case types based on free text descriptions, integrating with a Natural Language Processing (NLP) system is the most effective solution. NLP can analyze the free text, understand the context, and categorize the cases based on the content, enabling automated and accurate routing.
NLP System Integration Overview:
NLP systems can process and understand human language in text form, identifying key phrases, sentiments, and categories.
By integrating with an NLP service, Appian can automatically route cases to the appropriate department or user based on the analysis of the text provided by external users.
This approach reduces the need for manual review and ensures that cases are handled efficiently and accurately.
Why Not Other Options?:
A . Manual Review Task: This does not automate the process and relies on human intervention, which can be time-consuming and prone to error.
B . Find Functions for Keyword Search: This approach is limited to exact matches and lacks the sophistication needed to understand complex language and context.
C . Translation Service Integration: While useful for language translation, it does not offer the categorization and routing capabilities needed for this use case.
References:
Appian Documentation on NLP Integration: NLP in Appian
Integrating an NLP system with Appian ensures that complex cases are categorized and routed with high accuracy, improving the efficiency and effectiveness of case management.
NEW QUESTION # 37
The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?
Answer: C
Explanation:
The most effective form of automation to increase fulfillment efficiency in this process is using trained artificial intelligence (AI) to extract order data information from the emails and attachments. AI can be trained to recognize and extract key details such as customer names, order numbers, and product information directly from the content of the emails and attachments. This automation significantly reduces the manual effort required to review and input data, thereby speeding up the order processing time and reducing the chance of errors.Appian Documentation - AI and Automation Capabilities Note: The other options (B, C, D) provide minimal automation and would still require significant manual intervention, which does not effectively enhance fulfillment efficiency.
NEW QUESTION # 38
During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?
Answer: D
Explanation:
When a new issue is identified during a sprint, it is essential to evaluate its impact on the current sprint's goals and priorities. The Product Owner should assess the severity and importance of the issue. If it is critical, they may need to re-prioritize the sprint backlog and adjust the sprint scope accordingly. This approach ensures that the development team focuses on delivering the highest value to the project. Simply adding the issue to the current sprint or the next sprint without proper evaluation could disrupt the sprint's progress and lead to inefficiencies.Appian Documentation - Agile Methodology in Appian Projects
NEW QUESTION # 39
A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?
Answer: A,C
NEW QUESTION # 40
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