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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use standard objects vs. NPSP objects 2. When to use declarative vs. custom solutions - Design and implement solutions for common nonprofit business processes 1. Configure program and event management 2. Configure donor management 3. Configure volunteer management
Topic 2: Marketing and Engagement	12%	- Design and implement engagement strategies 1. Email marketing journeys 2. Audience segmentation - Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Lead scoring and grading 2. Engagement Studio
Topic 3: Analytics and Reporting	15%	- Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types - Explain reporting and dashboard strategies 1. Fundraising reports 2. Program and volunteer reports
Topic 4: Constituent Engagement	8%	- Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events - Configure and implement constituent management 1. Household and organizational relationships 2. Affiliations
Topic 5: Domain Expertise	10%	- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand relationships and affiliations 2. Understand Account and Contact models (Individual vs. Household accounts) - Explain the nonprofit landscape and Salesforce solutions 1. Understand basic nonprofit terminology 2. Identify key use cases for Nonprofit Cloud
Topic 6: Program and Service Delivery	15%	- Explain the data model for programs 1. Programs, program engagements, and program cohorts 2. Service delivery and client management - Configure and implement program management 1. Track client services and outcomes 2. Manage program benefits
Topic 7: Fundraising	20%	- Explain the data model and functionality for fundraising 1. Understand Gift Entry and processing 2. Manage Opportunities and Recurring Donations 3. Manage Campaigns and Campaign Members - Configure and implement fundraising features 1. Donation rollups and soft credits 2. Matching gifts

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
A nonprofit has a large volume of contacts, accounts, and address records and wants to migrate all of its data into NPSP.
What are two considerations?
Choose 2 answers

A. Three addresses per contact or organization can be migrated into NPSP.
B. The default address is updated on a nightly basis.
C. Address records consume additional data storage.
D. Managing multiple addresses introduces more complexity.

Answer: C,D

NEW QUESTION # 37
A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator.
What should the consultant advise to troubleshoot the issue?

A. Check if the user has the View Reports in Public Folders system permission.
B. Check if the user has access to the Apex Class for Manage Households.
C. Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.
D. Check if the user has access to Households via Role hierarchy.

Answer: A

NEW QUESTION # 38
Which one do you like?

A. Create a custom currency field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
B. Create a custom text formula field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
C. Create a custom text field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
D. Create a custom number field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation

Answer: D

NEW QUESTION # 39
Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce.
Which two NPSP Data Import features will streamline the import of these donations?
Choose 2 answers

A. Schedule a Batch by checking the Process Using Scheduled Job checkbox.
B. Create a Batch and match Contact on First and Last Name.
C. Schedule a Batch by updating the NPSP Scheduled Batches.
D. Create a Batch and map Opportunity Primary Contact on First and Last Name.

Answer: A,B

NEW QUESTION # 40
A finance associate needs to track specific funds associated with gifts from individuals and organizations. Gifts may be received as either single amounts associated with one or more funds, and totals by fund will need to be reported on for reconciliation with a finance system.
How should the consultant accomplish this with NPSP?

A. Create Campaign records for each of the funds, create a custom Lookup to Campaigns on the Payment Object, and associate them with Payment records representing the amounts towards each fund.
B. Create General Accounting Unit records for each of the funds, and associate them with the Opportunity by GAU Allocation record amounts representing the amounts towards each fund.
C. Create a custom multi-select picklist on the Opportunity record to allow for choosing each of the funds towards which the gift is designated.
D. Create Campaign records for each of the funds, and associate them with the Opportunity Primary Campaign field on the Opportunity records representing the amounts towards each fund.

Answer: B

Explanation:
To track specific funds associated with gifts from individuals and organizations in NPSP, the consultant should create General Accounting Unit (GAU) records for each of the funds and associate them with the Opportunity by GAU Allocation record amounts.
Steps:
Log in to Salesforce: Access the Salesforce org with NPSP installed.
Create GAU Records:
Navigate to the App Launcher and search for "General Accounting Units".
Click "New" to create a new GAU record for each fund.
Fill in the necessary details such as GAU Name, Description, and any other relevant information.
Save the GAU records.
Associate GAUs with Opportunities:
Navigate to the Opportunity related to the donation.
In the Opportunity record, find the "GAU Allocations" related list.
Click "New" to create a new GAU Allocation.
Select the appropriate GAU record from the lookup field.
Enter the allocation amount and any other necessary details.
Save the GAU Allocation record.
Reporting: Use standard or custom reports to track and report on GAU Allocations for reconciliation with the finance system.
Reference:
CertGod Nonprofit Cloud Consultant Guide

NEW QUESTION # 41
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