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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories |
| Change Management and Enablement | 17% | - Develop change enablement strategies - Support adoption and training activities - Identify change impacts and risks |
| Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of effective user stories - Document and maintain user stories |
| Customer Discovery | 17% | - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle - Document business processes and scope - Assess current state of existing products and processes |
| Solution Design and Documentation | 18% | - Create functional specifications and design documents - Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities |
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NEW QUESTION # 186
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
Answer: C
Explanation:
The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-process-mapping/understand-process-mapping
NEW QUESTION # 187
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?
Answer: C
Explanation:
One way that end users participate as stakeholders in data governance is by providing valuable feedback on how they use data. Data governance is a set of policies and practices that ensure data quality, security, accessibility, usability, and compliance throughout an organization. End users are important stakeholders in data governance because they are the ones who create, consume, update, delete, or share data on a daily basis.
End users can provide valuable feedback on how they use data for their tasks or goals, what data they need or don't need, what challenges or issues they face with data quality or availability, what suggestions they have for improving data processes or systems, etc.
NEW QUESTION # 188
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
Answer: C
Explanation:
Explanation
A gap analysis is a document that compares the current state with the desired future state of a process or system, identifies what needs to change or improve, and recommends actions or solutions to bridge the gap. A gap analysis can help CK understand how to enhance its user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. A change management document is a document that outlines how changes will be planned, implemented, communicated, monitored, controlled, etc., during a project lifecycle
NEW QUESTION # 189
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
Answer: B
NEW QUESTION # 190
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
Answer: B
Explanation:
Explanation
The group that is well positioned to help the business analyst secure alignment for the initiative is power users and top sales earners. Power users are those who use Salesforce frequently and effectively, and can influence other users by sharing best practices or tips. Top sales earners are those who have high performance and credibility, and can motivate other users by showing results or benefits. System admin and project manager are roles that are responsible for managing Salesforce applications or activities, but may not have direct influence on sales users. Executive sponsors and sales leadership are roles that have authority and vision for Salesforce projects, but may not have direct contact or rapport with sales users. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
NEW QUESTION # 191
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