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| Section | Objectives |
|---|---|
| Topic 1: Closing the Audit | - Audit reporting and follow-up
|
| Topic 2: Planning and Initiating an Audit | - Audit program and planning activities
|
| Topic 3: Fundamentals of Information Security Auditing | - Audit principles based on ISO 19011
|
| Topic 4: Information Security Management System (ISMS) based on ISO/IEC 27001 | - ISO/IEC 27001 requirements (Clauses 4–10)
|
| Topic 5: Conducting an Audit | - Audit execution
|
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質問 # 149
場景 1：Fintive 是一家傑出的線上支付和保護解決方案安全提供者。 Fintive 於 1999 年由 Thomas Fin 在加州聖荷西創立，為線上營運、希望提高資訊安全、防止詐欺並保護 PII 等用戶資訊的公司提供服務。 Fintive的決策和營運流程以以往的案例為中心。他們收集客戶數據，根據情況進行分類並進行分析。該公司需要大量員工才能進行如此複雜的分析。然而，幾年後，協助進行此類分析的技術也取得了進展。現在，Fintive 正計劃使用現代工具聊天機器人來實現模式分析，以即時防止詐騙。該工具也將用於幫助改善客戶服務。
這個最初的想法已傳達給軟體開發團隊，他們支持該想法並被分配從事該專案。他們開始將聊天機器人整合到現有系統中。此外，團隊也為聊天機器人設定了一個目標，即回答 85% 的聊天查詢。
聊天機器人成功整合後，該公司立即將其發布給客戶使用。
然而，聊天機器人似乎存在一些問題。
由於測試不足，並且在訓練階段缺乏向聊天機器人提供的樣本（在訓練階段，聊天機器人本應「學習」查詢模式），因此聊天機器人無法解決用戶查詢並提供正確的答案。此外，當聊天機器人收到無效輸入（例如奇怪的點圖案和特殊字元）時，它會向使用者發送隨機檔案。因此，聊天機器人無法正確回答客戶的查詢，而傳統的客戶支援因聊天查詢而不堪重負，因此無法幫助客戶解決他們的請求。
因此，Fintive 制定了軟體開發政策。該政策規定，無論軟體是內部開發還是外包，在作業系統上實施之前都將經過黑盒測試。
根據該場景，回答以下問題：
聊天機器人應該「學習」查詢模式來解決用戶查詢並提供正確的答案。
什麼類型的技術可以實現
這？
正解：C
解説：
Machine learning is a subset of artificial intelligence that involves the use of algorithms and statistical models to enable systems to improve their performance on a specific task over time with experience or data, without being explicitly programmed. In the context of the scenario, machine learning would be the technology that allows the chatbot to learn from patterns in queries to provide the right answers.
質問 # 150
下列哪兩個選項不參與 ISO/IEC 27001 的第二方審核？
正解：A、E
解説：
* Second-Party Audits: These involve an organization (the customer) auditing another organization with which it has a relationship (such as a supplier). The focus is on ensuring the supplier meets the customer's information security requirements.
* Accreditation Bodies: These assess the competence of certification bodies but don't directly participate in second-party audits.
* CQI and IRCA: These organizations provide auditor certifications but their training alone doesn't automatically qualify someone for second-party ISO/IEC 27001 audits. The auditor should have specific knowledge of the standard.
Reference:
* ISO/IEC 17021-1:2015 Conformity assessment - Requirements for bodies providing audit and certification of management systems: Provides requirements for certification bodies but also outlines how first-, second-, and third-party audits work.
質問 # 151
下列哪三個選項是使用抽樣計畫進行審核的優點？
正解：C、D、E
解説：
According to ISO 19011:2018, which provides guidelines for auditing management systems, a sampling plan is a method for selecting a representative subset of the audit evidence from a defined population1. A sampling plan can have several advantages for the audit, such as providing a suitable understanding of the ISMS by covering its key processes, activities, and controls; implementing the audit plan efficiently by optimizing the use of time and resources; and giving confidence in the audit results by ensuring that the sample is sufficient, reliable, and unbiased1. Therefore, these three options are examples of advantages of using a sampling plan for the audit. The other options are not advantages, but rather disadvantages or risks of using a sampling plan. For example, overruling the auditor's instincts may lead to missing important evidence or issues that are not covered by the sampling plan; using the same plan for consecutive audits may reduce the effectiveness and validity of the audit results; and missing key issues may result from an inadequate or inappropriate sampling plan1. Reference: ISO 19011:2018 - Guidelines for auditing management systems
質問 # 152
哪些控制與 ISO/IEC 27001 附件 A 控制相關，並且通常從其他指南和標準中選擇或由組織定義以滿足其特定需求？
正解：B
解説：
Comprehensive and Detailed In-Depth
Specific controls are tailored security controls chosen based on risk assessments, industry best practices, and regulatory requirements. These align with ISO/IEC 27001:2022 Annex A controls, which organizations select based on their risk landscape.
General controls refer to broad security measures that apply to all organizations.
Strategic controls focus on high-level governance and long-term security goals, not detailed security implementations.
質問 # 153
您是 ISMS 審核員，正在對電信供應商進行第三方監督審核。您位於設備暫存室，網路交換器在傳送給客戶之前已預先編程。您注意到，最近未通過初始設定測試並被退回重新編程的交換器數量顯著增加。
你問首席測試員為什麼，她說，「這是最近 ISMS 升級的結果」。在升級之前，每個技術人員都有自己的硬拷貝工作說明。現在，我團隊的八名成員必須共用兩台筆記型電腦才能在線上存取客戶的設定說明。這些延誤給技術人員帶來了壓力，導致更多錯誤。
僅根據上述信息，針對 ISO 的哪一項條款提出不合格項'選擇一項。
正解：A
解説：
According to ISO/IEC 27001:2022, which specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS), clause 8.1 requires an organization to plan, implement and control its processes needed to meet ISMS requirements2. This includes determining what needs to be done, how it will be done, who will do it, when it will be done, what resources are required, how performance will be evaluated, etc2. Therefore, if an ISMS auditor conducting a third-party surveillance audit of a telecom's provider notes that there has been a significant increase in the number of switches failing their initial configuration test and being returned for reprogramming due to a recent ISMS upgrade that reduced access to work instructions, this indicates a nonconformity against clause 8.1 of ISO/IEC 27001:2022. The organization has failed to plan and control its operational processes effectively to ensure information security and quality2. The other options are not correct clauses to raise a nonconformity against based solely on this information. For example, clause 7.5 deals with documented information required by ISMS or determined by an organization as necessary for its effectiveness2, but it does not specify how many copies or formats of work instructions should be available; clause 10.2 deals with nonconformity and corrective action as a response to an identified problem or incident2, but it does not address how to prevent or avoid such problems or incidents in operational processes; clause 7.3 deals with awareness of ISMS policy, objectives, roles and responsibilities among persons doing work under an organization's control2, but it does not relate to how work instructions are accessed or followed; clause 7.2 deals with competence of persons doing work under an organization's control that affects its ISMS performance2, but it does not imply that lack of competence is caused by insufficient work instructions; clause 7.4 deals with communication about ISMS among internal and external interested parties2, but it does not cover how operational information is communicated within an organization. Reference: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements
質問 # 154
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