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Cisco 300-830 Exam Syllabus Topics:

SectionObjectives
Edge and Expressway Deployment- Cisco Expressway configuration
  • 1. MRA (Mobile and Remote Access)
    • 2. Traversal zones and security
      Security and Troubleshooting- Secure collaboration deployment
      • 1. TLS and secure signaling
        • 2. Common deployment troubleshooting
          Hybrid Collaboration Services- Hybrid services integration
          • 1. Hybrid calling connectivity
            • 2. Calendar and directory integration
              SIP and PSTN Connectivity- SIP trunking design and troubleshooting
              • 1. PSTN gateway integration
                • 2. Call routing between cloud and on-prem systems
                  Cloud Collaboration Architecture- Cisco Webex cloud services overview
                  • 1. Webex Meetings architecture
                    • 2. Webex Calling deployment models

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                      Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q60-Q65):

                      NEW QUESTION # 60
                      What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

                      Answer: B,E


                      NEW QUESTION # 61
                      A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

                      Answer: A

                      Explanation:
                      WhatsApp and SMS interactions require the agent to have the premium license for digital channel handling. Without the premium license, the agent can handle supported channels such as voice and chat but cannot receive WhatsApp or SMS interactions.


                      NEW QUESTION # 62
                      A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

                      Answer: D

                      Explanation:
                      Skills-based routing evaluates agent competencies and routes interactions according to predefined skill attributes and proficiency levels. This improves customer experience and first- contact resolution. Round robin and longest available methods distribute workload but do not consider specialized agent expertise.


                      NEW QUESTION # 63
                      An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

                      Answer: C

                      Explanation:
                      CRM widgets and embedded applications are controlled through the desktop layout configuration, typically defined in JSON format. If widgets are missing during calls, the layout configuration likely lacks the correct panel or visibility conditions. Multimedia profiles affect channel permissions, not desktop widget rendering behavior.


                      NEW QUESTION # 64
                      Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

                      Answer: A,E

                      Explanation:
                      Reason code 7554 indicates an SMTP failure for email delivery. In an outbound email asset, an incorrect SMTP port or incorrect SMTP security method can prevent Webex Connect from establishing the required SMTP connection successfully.


                      NEW QUESTION # 65
                      ......

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